Experienced Customer Service Representative – Pet Industry E-commerce

Are you a people person with a passion for helping others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we're excited to introduce you to an incredible opportunity to join blithequark's award-winning customer service organization as a full-time Customer Service Representative. About blithequarkblithequark is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. Our mission is to provide an unparalleled customer experience, and we're seeking talented individuals who share our passion for delivering exceptional service.With a focus on innovation, collaboration, and growth, blithequark offers a unique and dynamic work environment that's perfect for those who thrive on challenge and opportunity. The RoleAs a Customer Service Representative at blithequark, you'll be the face of our company, engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to problem-solving when something doesn't go as planned. You'll be responsible for:* Engaging with customers on the phone, utilizing active listening, patience, empathy, and kindness to resolve their issues* Researching and problem-solving to determine appropriate solutions for customers, thinking proactively and setting follow-bolthires as needed* Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills* Collaborating with teammates, your direct Manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams* Maintaining confidentiality and securing sensitive information, adhering to blithequark's high standards of customer service and data protectionWhat You'll NeedTo succeed in this role, you'll need:* 2 years of customer service experience, with a proven track record of delivering exceptional service and resolving complex issues* Excellent communication skills (written, verbal, and listening) in a written assessment* Ability to multi-task, maintain a conversation on the phone while navigating on the computer and taking notes, and perform well in a fast-paced environment* Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers* Ability to adapt to change with the business needs of the company, being flexible to shift schedule and work overtime as needed* High school diploma or equivalent, with a proven ability to maintain confidentiality and secure sensitive information* Must be able to pass a background checkTechnical RequirementsTo ensure a seamless customer experience, you'll need:* A dedicated work area that's large enough to accommodate computer monitors and free from distractions, including background noise* A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)* A cell phone or tablet that can be used for two-factor authentication through Okta Verify* A smartphone or tablet on which the Okta mobile app can be downloaded, or a cell phone that can receive SMS messages and phone callsWhy blithequark Customer Service?At blithequark, we're not just looking for customer service representatives – we're seeking passionate individuals who share our commitment to delivering exceptional service and making a difference in the lives of our customers. As a member of our team, you'll enjoy:* Competitive wages and benefits, including medical & dental insurance, 401k, and more* Ongoing training and development, resources, and opportunities to become your best* A culture that values diversity, inclusion, and empowerment, where you can be your authentic self* A dynamic and supportive work environment that's perfect for those who thrive on challenge and opportunity* The chance to make a real difference in the lives of our customers and their petsIf you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.Please visit our website at to learn more about blithequark and our customer service team.