Experienced Customer Service Specialist – Frontline Support for Behavioral Health Services

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Specialist. At blithequark, we're revolutionizing the way people access and experience behavioral health care. Our mission is to empower individuals on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities.As a Customer Service Specialist, you'll play a vital role in supporting our clients and their loved ones, providing a safe and non-judgmental space for them to share their concerns and receive guidance. About theRole:As an Experienced Customer Service Specialist, you'll serve as the first point of contact for our clients, answering phone calls, responding to emails, and providing exceptional customer service. You'll work closely with our team to ensure seamless communication, resolve issues promptly, and provide support to our clients and their families.Key Responsibilities:• Answer telephones and act as receptionist for the program, triaging phone calls and gathering pertinent information from callers to accurately log the data elements of each and every call. • Perform functions necessary for the initial registration and input individual's data into computer. • Assist in the process of gathering data necessary to perform billing and audit functions as requested. • Keep abreast of all federal and state regulations and laws and all blithequark policies and procedures as they presently exist and as they change or are modified.• Understand and adhere to blithequark compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies. • Oversee the use, maintenance, and repair of office equipment. • Maintain petty cash. • Perform routine typing and other clerical tasks including organizing, filing, copying, and faxing. • Maintain an organized office filing system that assures confidentiality of all documents. • Ensure the facility reception areas are neat and orderly at all times. • Assist in the ordering and stocking of office supplies as needed.• Perform other related duties as assigned. What We Offer:At blithequark, we're committed to supporting our teams through a comprehensive benefits package. This includes:• Competitive health, dental, and vision insurance• Access to mental health resources and wellness programs• A strong retirement plan with company matching• Generous paid time off to support work-life balance• Ongoing opportunities for professional development and training• A supportive, inclusive environment where you can thrive both personally and professionallyRequirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. • Education/Licenses:+ High School Diploma or equivalent, Associate’s Degree preferred• Experience:+ Minimum of one (1) year of clerical or office experience required• Skills:+ Excellent computer skills, including bolthires Office Suite+ Effective communication both verbally and in writing+ Excellent interpersonal skills+ Excellent customer service skills+ Organizational skills and a high degree of accuracy+ Works cooperatively in a team environment+ Must be able to pass de-escalation training, as defined by state requirements• Driving Requirements:+ If driving is required for this position, must meet all requirements outlined in blithequark driving policy+ If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed• Miscellaneous Requirement(s):+ Must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement+ Travel required based on business need+ Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism+ We are a Second-Chance Employer+ Must be able to pass a seven-year background check+ Must be able to pass substance abuse testing and/or tuberculous testing (if applicable)+ Must be able to pass education verification check+ Must be able to obtain designated fingerprinting clearance in applicable states+ Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position)Work Environment:May work in an office environment or behavioral health facility.May have contact with individuals who are agitated and/or confused. Physical Demands:May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds. Equal Employment Opportunity:blithequark is committed to providing equal employment opportunities to all individuals.Our hiring practices are based on merit, qualifications, and abilities. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. Benefits/Perks:The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At blithequark compensation decisions are dependent on the facts and circumstances of each case. If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Specialist. and take the first step towards a rewarding career with us!