Experienced Customer Service Representative – Building a Better Future with blithequark

Are you ready to join a dynamic team that's shaping the future of the building materials industry? Look no further than blithequark, a leader in innovation, quality, and sustainability. With over a century of expertise, we're committed to delivering exceptional products and services that meet the needs of our customers and communities across the globe. At blithequark, we believe in investing in our people, offering opportunities for growth, competitive benefits, and the chance to be part of a collaborative team.Join us and build your career with a company that's building a better future. Job SummaryWe're seeking a skilled and responsible Customer Service Representative to. As a pivotal team member, you'll have a comprehensive understanding of our service offers and be the first point of contact for our customers, ensuring a seamless service experience. If you're passionate about delivering exceptional customer service and have a proven track record of meeting and exceeding service standards, we want to hear from you.Job ResponsibilitiesAs a Customer Service Representative at blithequark, your daily responsibilities will include:* Customer Service: Efficiently process customer orders and credit card transactions through our centralized call system, managing a high volume of calls with a focus on service excellence. * Collaboration: Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products. * Support: Address customer inquiries, providing accurate information and solutions.* Process overview: Willingness to spend time observing the production process at facilities or jobsites to gain product knowledge. QualificationsTo succeed in this role, you should bring:* Educational and Licensing Requirements: High School Diploma. * Experience: 3 years of experience in a customer service or client-facing role, with a proven track record of meeting and exceeding service standards. * Skills: Proficient in the use of smartphones, digital tools, and app management across both iOS and Android platforms.Advanced skills in MS Office suite. Bilingual (desirable). A proactive approach to problem-solving with strong decision-making skills. Excellent writing, strong communication, and interpersonal skills with attention to details, ability to handle multiple tasks, and prioritize effectively. Knowledge, Skills, and Abilities* Strong customer service skills with a focus on service excellence. * Ability to work in a fast-paced environment with multiple priorities. * Excellent communication and interpersonal skills.* Proficient in the use of digital tools and app management. * Ability to work independently and as part of a team. * Strong problem-solving and decision-making skills. * Ability to handle multiple tasks and prioritize effectively. Working Conditions* Safety First: Wearing protective equipment and adhering to safety protocols is a must. * Office Environment: Primarily in an office environment with occasional exposure to other areas of the facility. * Physical Requirements: Expect frequent walking, sitting, lifting (up to 50 pounds), pushing, pulling, and climbing as part of your daily routine.What We Offer YouAt blithequark, we recognize and reward dedication and hard work with a comprehensive benefits package designed to support both your professional growth and personal well-being. This includes:* Competitive Pay: A competitive salary that reflects your skills and experience. * Robust Medical, Dental, and Vision Coverage:Comprehensive health insurance to protect you and your loved ones. * Employee Assistance and Well-being Programs: Support for your mental and physical health, including access to counseling services and wellness programs.* Paid Pregnancy and Parental Leave: Generous paid leave for new parents to support your family's growth. * Paid Time Off and Holiday Pay: Flexible time off and holiday pay to ensure you have a healthy work-life balance. *401k Savings Plan: A retirement savings plan to help you build a secure financial future. * In-House Virtual Training: Access to our virtual training platform, Cemex University, to support your professional development. * Education Assistance: Support for your education and career goals, including tuition reimbursement and education assistance.Why blithequark? At blithequark, we're committed to helping you reach your full potential. Whether you're just starting out or looking to take the next step in your career, we provide the resources and support you need to succeed. and be part of a dynamic organization that's shaping the future of the building materials industry. If you're passionate about delivering exceptional customer service and have a proven track record of meeting and exceeding service standards, we want to hear from you. to and build a better future with blithequark.Equal Employment Opportunity/Affirmative Actionblithequark is an EEO/AA institution and does not discriminate based on race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state, or local law in the programs or activities which it operates. blithequark will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state, and federal laws.blithequark is an E-Verify participating employer. Arizona Smoke-Free Act. blithequark complies with the State of Arizona's Smoke-Free Act (Arizona Revised Statutes § 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on blithequark property as well as any building and/or vehicle owned or leased by blithequark.