Experienced Customer Service Representative 1 & 3 – Motor Vehicle Services at blithequark

Job Location:Chandler, Arizona, USAJob Summary:Join the dynamic team at blithequark, a leading organization in the transportation sector, as we drive the future of transportation with innovation and diversity! We are seeking highly motivated and customer-focused individuals to fill the roles of Customer Service Representative 1 & 3. These positions will play a vital role in providing exceptional motor vehicle services to the public, including licensing, titling, testing, and permits at a local MVD field office.JobDuties:As a Customer Service Representative 1 & 3 at blithequark, you will be responsible for:Customer Service Representative 1:* Learn to process credentials and title work, examining documents and applications for accuracy, validity, and security, adhering to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures. * Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Data entry and review are required.* Administer testing, including operator knowledge and skills testing. Conduct level I vehicle inspections to include VIN validation. Capture customers' photos, signatures, and application information for credential eligibility/issuance. * Determine, collect, and evaluate fees, and use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory. * Participate in process improvement activities, including the use and application of the Arizona Management System.Identify potential gaps in processes, recommending solutions to gain efficiencies, reduce bolthires, and increase customer service. Customer Service Representative 3:* Learn to process credentials and title work, examining documents and applications for accuracy, validity, and security, adhering to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures. * Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history.Data entry and review are required. * Administer testing, including operator knowledge and skills testing. Conduct level I vehicle inspections to include VIN validation. Capture customers' photos, signatures, and application information for credential eligibility/issuance. * Determine, collect, and evaluate fees, and use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory. * Participate in process improvement activities, including the use and application of the Arizona Management System.Identify potential gaps in processes, recommending solutions to gain efficiencies, reduce bolthires, and increase customer service. Knowledge, Skills & Abilities (KSAs):* Knowledge of ADOT MVD rules, regulations, processes, and procedures. * Ability to learn and execute customer service principles and best practices. * Communication skills, both verbal and written, with a customer-centric focus. * Typing or keyboarding skills at a rate capable of keeping pace with expected productivity for CSR. * Ability to adapt and embrace a changing environment, processes, and procedures.* Ability to stand or sit for long periods and work outside when necessary. * Excel in an office environment, including operating a PC, proprietary MVD software, and other office equipment. Selective Preference(s):* CSR 1: Ideal candidates will have some experience in customer service, cash handling, and data entry. * CSR 3: 1-year previous MVD experience in T/R and DL with successful completion of training and adherence to performance standards. Pre-Employment Requirements:* Must have and maintain a valid Arizona driver's license.* If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. Benefits:* Comprehensive benefits package, including:+ Sick leave+ Vacation with 10 paid holidays per year+ Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)+ Health and dental insurance+ Retirement plan+ Life insurance and long-term disability insurance+ Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insuranceRetirement:* Mandatory participation in the Arizona Retirement System (ASRS) is required.Contact Us:For questions about this career opportunity, please contact blithequark Human Resources Recruitment via email at [email protected] or phone call at (602) 712-8188 option 2. Equal Opportunity/Reasonable Accommodation Employer:The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.