Experienced Customer Service Representative – Pharmacy Benefits Manager Business Customer Service Center at blithequark

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join the Pharmacy Benefits Manager Business Customer Service Center at blithequark, a Fortune 4 company, as a full-time Customer Service Representative. About blithequarkblithequark is a leading healthcare company that is revolutionizing the way people access and manage their healthcare benefits.With a commitment to innovation, quality, and customer satisfaction, we strive to make a positive difference in the lives of our members, employees, and communities. Our Pharmacy Benefits Manager (PBM) division is a critical component of our business, and we are seeking highly motivated and customer-focused individuals to. Job SummaryAs a Customer Service Representative, you will play a vital role in supporting our members' drug plans, providing exceptional customer service, and facilitating the treatment of our members.You will be the primary point of contact for members, answering questions about health insurance, drug coverage, and prescriptions, and providing solutions to facilitate their treatment. This is an exciting opportunity to learn more about healthcare, broaden your experience, and open the door to additional opportunities at blithequark. Key Responsibilities* Provide exceptional customer service to members via phone, email, and other communication channels* Answer questions about health insurance, drug coverage, and prescriptions, and provide solutions to facilitate treatment* Make phone calls to members to discuss their benefits, resolve issues, and provide education on our services* Collaborate with internal stakeholders, including pharmacists, nurses, and other healthcare professionals, to ensure seamless communication and coordination of care* Participate in ongoing training and development programs to stay up-to-date on healthcare trends, policies, and procedures* Meet or exceed performance metrics, including call volume, resolution rates, and customer satisfaction scoresQualifications and Requirements* 1 year of customer interaction experience in a call center, retail, customer service, hospitality industry, or military setting* Computer experience with Windows-based applications* Associate's degree or equivalent experience* Ability to solve problems in a positive and constructive manner* Excellent customer service skills, including telephone communication and professionalism* Patience and understanding, with the ability to convey trust and confidence* Reliability and compliance with certain standardsPreferred Qualifications* Experience working in a healthcare or insurance setting* Knowledge of pharmacy benefits, health insurance, and medical terminology* Bilingual or multilingual skills* Experience with CRM software and other customer service toolsWork Environment and Culture* Work from home (WFH) option available for eligible candidates* Collaborative and dynamic team environment* Ongoing training and development programs to support your growth and success* Recognition and rewards for outstanding performance and contributions* Opportunities for career advancement and professional developmentBenefits and Perks* Comprehensive health benefits, including health, dental, and vision insurance, to eligible employees and dependents* Wellness programs, including exercise groups, health challenges, and resources to maintain a healthy lifestyle* 401(K) retirement plan with matching contributions* Time off (PTO) for vacation days, sick days, and statutory holidays* Flexible spending accounts (FSA) for medical, dental, and dependent care expenses* Life insurance and disability insurance to protect employees and their families financially* Employee assistance programs (EAPs) for personal and employment issues* Professional development opportunities through training, courses, and educational resources* Parental leave for maternity and paternity leave* Tuition assistance for continuing education* Employee discounts on blithequark health insurance plans and other products and services* Remote and flexible work optionsIf you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.Please visit our website at to learn more about blithequark and our Pharmacy Benefits Manager Business Customer Service Center.