Customer Billing Representative – EST Working Hours for blithequark

Are you a highly organized and detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a dynamic and forward-thinking company that specializes in providing top-tier operational support to U.S.-based organizations. As a Customer Billing Representative at blithequark, you will play a vital role in handling customer billing inquiries, reviewing account balances, and accurately documenting accounts. Your exceptional problem-solving skills, combined with your ability to remain patient and empathetic in all customer interactions, will make you an invaluable asset to our team. About blithequark blithequark is a dynamic and fast-growing BPO company based in South Africa, dedicated to delivering high-quality service with precision, efficiency, and a personal touch. We are not a recruitment agency, but rather a dedicated extension of our clients' teams, working tirelessly to provide top-tier operational support to U.S.-based organizations. Job Responsibilities As a Customer Billing Representative at blithequark, your key responsibilities will include: * Managing customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution * Communicating clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies * Maintaining accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems * Collaborating with internal teams to ensure account information is accurate and up to date * Following up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship * Assisting in preparing financial documentation and reports related to billing and collections activity Requirements To succeed in this role, you will need to possess: * Strong attention to detail with a methodical and analytical approach to problem-solving * Excellent verbal and written English communication skills * Proficiency in Microsoft Office Suite, particularly Excel and Outlook * Proficiency with QuickBooks * Ability to remain patient, empathetic, and professional in all customer interactions Working Hours and Requirements As a Customer Billing Representative at blithequark, you will work Monday to Friday from 15h00pm to midnight (SA Time). To ensure seamless communication with our U.S.-based clients, a fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Additionally, a reliable power backup solution is required to manage load shedding and power outages. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Billing Representative, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation Work Environment and Company Culture blithequark is a company that values its employees and strives to create a positive and inclusive work environment. Our company culture is built on the principles of: * Respect and empathy for all employees and clients * Open communication and transparency * Continuous learning and development * Collaboration and teamwork Compensation, Perks, and Benefits As a valued member of the blithequark team, you will receive: * Competitive salary and benefits package * Opportunities for career advancement and professional growth * Ongoing training and development programs * A dynamic and supportive work environment that encourages collaboration and innovation If you are a highly organized and detail-oriented individual with excellent communication skills, we invite you to apply for the Customer Billing Representative role at blithequark. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Note If you are not contacted within 14 working days, please consider your application unsuccessful. Originally posted on Himalayas.