Experienced Senior Customer Success Manager - Fraud/AML Strategy at blithequark

Are you a seasoned professional with a passion for driving business growth and mitigating risk through innovative fraud detection and anti-money laundering (AML) solutions? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark as a Senior Customer Success Manager (CSM) for our Fraud/AML Strategy team. About blithequark blithequark is a leading provider of AI-powered Fraud and Risk Platform solutions, empowering organizations to stay ahead of fast-evolving fraud and money laundering activities in real-time. Our patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine, and investigation tools work together to provide significant performance lift from day one. With an open SaaS platform that supports easy consolidation and enrichment of any data, our solutions scale infinitely and enable organizations to act on emerging threats with confidence. Position Overview As a Senior Customer Success Manager at blithequark, you will serve as a strategic partner to key enterprise clients, helping them drive ROI through advanced fraud detection, AML compliance, and operational optimization. You'll lead customer engagements across a portfolio of Fortune 500 companies in FinTech, Banking, and E-commerce, providing expert guidance on how to maximize value from our industry-leading SaaS platform. Key Responsibilities * Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization * Understand client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies * Partner closely with clients to align our fraud detection and AML platform capabilities to their goals, driving measurable improvements in fraud prevention, loss reduction, and operational efficiency * Coordinate with internal teams (including Modeling, Product, and Engineering) to ensure timely delivery of enhancements, issue resolution, and optimization of detection outcomes * Translate customer insights into actionable feedback for internal roadmap planning and product improvements * Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration * Educate clients on best practices in fraud/AML strategies and platform usage to maximize return on investment * Represent the voice of the customer internally and the voice of our platform externally, including participation in industry events, customer workshops, and solution showcases Requirements * 5+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries * Deep understanding of fraud/AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection * Experience working with machine learning-based detection systems and/or rule engines for fraud prevention * Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration and investigation * Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical stakeholders * Confident in leading customer-facing discussions and executive presentations * Highly organized with strong project ownership and time management skills; able to manage multiple enterprise accounts simultaneously * Bachelor’s degree in a technical, analytical, or business-related field; advanced degree a plus Benefits * Bonus * Stock options * Retirement Plan * Health Insurance Why Join blithequark? * Collaborate with a world-class team of experts in big data, machine learning, security, and scalable infrastructure * Contribute to the development of cutting-edge solutions that drive business growth and mitigate risk * Enjoy a positive, collaborative, and results-driven work environment * Pursue opportunities for career growth and professional development * Enjoy a comprehensive benefits package, including bonus, stock options, retirement plan, and health insurance If you're a motivated and results-driven professional with a passion for fraud detection and AML solutions, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!