Experienced Customer Service Representative – Hybrid Working Opportunity at blithequark

Are you a customer service expert with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Representative to in Dartford, Kent. As a key member of our customer-facing team, you will be responsible for providing technical and systems support to our customers and internal teams, while also delivering exceptional customer service. About blithequark blithequark is a leading Engineering company that is rapidly expanding its operations in the UK. We are a dynamic and innovative organization that values our customers and employees above all else. Our mission is to provide exceptional products and services that exceed our customers' expectations, while also fostering a culture of collaboration, innovation, and growth. Responsibilities As a Customer Service Representative at blithequark, you will be responsible for: * Providing technical and systems support to our customers and internal teams, including developing relationships with key stakeholders and resolving complex issues in a timely and professional manner. * Delivering exceptional customer service, including handling incoming telephone orders and queries, processing orders accurately and efficiently, and resolving customer complaints in a fair and empathetic manner. * Learning about our products and services to better understand our customers' needs and requirements, and providing solutions to meet their needs. * Providing highest level of admin and technical support to customers and the team, including processing customer returns and supporting field sales teams with quotes and documentation. * Accurately processing orders in a timely manner, handling any special instructions as appropriate. * Supporting the field sales teams in providing quotes and documentation as required and arranging vehicle fittings. * Collaborating with internal teams to resolve issues and improve processes. Requirements To be successful in this role, you will need: * 3+ years of proven customer service experience, with a strong background in Business to Business (B2B) customer service. * Strong systems capabilities, including experience with CRM systems and other technical tools. * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. * Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail. * Strong problem-solving skills, with the ability to think critically and resolve complex issues. What We Offer As a Customer Service Representative at blithequark, you will enjoy a range of benefits, including: * A competitive salary of £30,000 per annum. * A 12-month fixed-term contract, with the opportunity to extend or convert to a permanent role. * Hybrid working arrangements, with 3 days per week spent in our office in Dartford, Kent, and 2 days per week spent working from home. * A comprehensive benefits package, including pension scheme, life insurance, and annual leave. * Opportunities for career growth and development, with a range of training and development programs available to support your success. * A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service. If you are a customer service expert with a passion for delivering exceptional experiences, we would love to hear from you! Please submit your CV and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! Essential Qualifications * 3+ years of proven customer service experience * Business to Business (B2B) experience * Strong systems capabilities Preferred Qualifications * Experience working in a fast-paced customer service environment * Strong problem-solving skills * Ability to work in a team environment * Experience with CRM systems and other technical tools Skills and Competencies * Excellent communication and interpersonal skills * Ability to build strong relationships with customers and internal stakeholders * Strong problem-solving skills * Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail * Strong systems capabilities, including experience with CRM systems and other technical tools Career Growth Opportunities At blithequark, we are committed to supporting the career growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development programs, including: * On-the-job training and coaching * Regular feedback and performance reviews * Opportunities for career advancement and promotion * Access to a range of training and development programs, including leadership development, technical skills training, and soft skills training. Work Environment and Company Culture blithequark is a dynamic and innovative organization that values its employees and customers above all else. Our company culture is built on a foundation of collaboration, innovation, and growth, and we are committed to creating a work environment that is supportive, inclusive, and fun. * Our office is located in Dartford, Kent, and is easily accessible by public transportation. * We offer a range of benefits, including pension scheme, life insurance, and annual leave. * We have a dynamic and supportive team of experienced professionals who are passionate about delivering exceptional customer service. * We are committed to creating a work environment that is inclusive and supportive of all employees, regardless of their background, culture, or identity. Compensation, Perks, and Benefits As a Customer Service Representative at blithequark, you will enjoy a range of benefits, including: * A competitive salary of £30,000 per annum. * A 12-month fixed-term contract, with the opportunity to extend or convert to a permanent role. * Hybrid working arrangements, with 3 days per week spent in our office in Dartford, Kent, and 2 days per week spent working from home. * A comprehensive benefits package, including pension scheme, life insurance, and annual leave. * Opportunities for career growth and development, with a range of training and development programs available to support your success. Conclusion If you are a customer service expert with a passion for delivering exceptional experiences, we would love to hear from you! Please submit your CV and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!