Experienced Customer Assistant – Online Order Fulfillment and Customer Service

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! As an Experienced Customer Assistant at blithequark, you'll play a vital role in ensuring our customers receive the best possible service, whether they're shopping online or in-store. About blithequark At blithequark, we're more than just a retailer – we're a team of dedicated Foodmakers and Shopkeepers who are passionate about providing our customers with a unique shopping experience. With a focus on freshness and quality, we prepare more fresh food in-store than any other supermarket, serving over 11 million customers every week. As a valued member of our team, you'll have the opportunity to make a real difference in the lives of our customers and contribute to our mission of providing great value for money and good quality fresh food and groceries. Key Responsibilities As an Experienced Customer Assistant, your primary responsibilities will include: * Selecting and packing online orders with precision and care, ensuring that every item is accurately picked and dispatched to our customers * Utilizing technology to accept orders, find products in the store, and pack them ready for delivery or collection * Providing exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner * Working collaboratively with colleagues across various departments, including replenishment and service, to ensure seamless operations and meet customer needs * Maintaining high standards of Health & Safety, adhering to company policies and procedures, and using equipment safely and efficiently Essential Qualifications To succeed in this role, you'll need: * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike * A helpful and friendly style, with a passion for delivering exceptional customer experiences * The ability to work in a fast-paced, dynamic environment, using your own initiative to support and resolve customer queries * Basic computer skills, including the ability to use technology to accept orders and manage inventory * A flexible approach to working hours, including evenings and weekends Preferred Qualifications While not essential, the following qualifications would be advantageous: * Previous experience in a customer-facing role, particularly in retail or hospitality * Basic knowledge of inventory management and stock control * Familiarity with technology, including point-of-sale systems and online ordering platforms * A passion for delivering exceptional customer service and exceeding customer expectations Skills and Competencies To succeed in this role, you'll need to possess: * Excellent communication and interpersonal skills * A helpful and friendly style, with a passion for delivering exceptional customer experiences * The ability to work in a fast-paced, dynamic environment, using your own initiative to support and resolve customer queries * Basic computer skills, including the ability to use technology to accept orders and manage inventory * A flexible approach to working hours, including evenings and weekends * Basic knowledge of inventory management and stock control * Familiarity with technology, including point-of-sale systems and online ordering platforms Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Assistant, you'll have access to: * Comprehensive training and development programs, designed to help you build your skills and knowledge * Opportunities for career progression and advancement, including promotions to senior roles and specialized positions * A supportive and inclusive work environment, where you'll be encouraged to share your ideas and contribute to our success * A competitive salary and benefits package, including a pension scheme and life assurance Work Environment and Company Culture At blithequark, we're proud of our inclusive and supportive work environment, where every employee is valued and respected. As an Experienced Customer Assistant, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Our company culture is built on the following values: * Customer Focus: We're committed to providing our customers with a unique shopping experience that exceeds their expectations. * Teamwork: We believe that collaboration and teamwork are essential to our success, and we encourage our employees to share their ideas and contribute to our mission. * Innovation: We're always looking for new and innovative ways to improve our operations and deliver exceptional customer experiences. * Respect: We value and respect every employee, regardless of their background or experience, and we're committed to creating a positive and inclusive work environment. Compensation, Perks, and Benefits As an Experienced Customer Assistant at blithequark, you'll receive a competitive salary and benefits package, including: * A competitive salary, based on your experience and qualifications * A comprehensive pension scheme and life assurance * A range of healthcare and well-being benefits, including Aviva Digital GP * A 15% discount card for a friend or family member * A range of family-friendly policies, including 26 weeks maternity and adoption leave * A flexible approach to working hours, including evenings and weekends Conclusion If you're a people person with a passion for delivering exceptional customer experiences, we want to hear from you! As an Experienced Customer Assistant at blithequark, you'll play a vital role in ensuring our customers receive the best possible service, whether they're shopping online or in-store. to and start your journey with blithequark!