Experienced Customer Service Adviser – Member Care ID-711 – blithequark Store

Are you a compassionate and empathetic individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! As a Customer Service Adviser in our Member Care team at blithequark, you will play a vital role in providing world-class support to our members, helping them navigate life's challenges and achieve their health and wellness goals. About blithequark blithequark is a leading health and wellness company that is dedicated to empowering individuals to live their best lives. Our mission is to provide innovative solutions that promote healthy living, prevent illness, and support our members in achieving their goals. We are a dynamic and forward-thinking organization that values diversity, inclusivity, and employee well-being. Job Summary As a Customer Service Adviser in our Member Care team, you will be responsible for providing exceptional support to our members via phone, email, and other channels. You will work closely with our members to understand their needs, provide guidance and support, and help them navigate our products and services. You will be an ambassador for blithequark, embodying our values of empathy, compassion, and excellence in customer service. Key Responsibilities * Provide exceptional customer service to our members via phone, email, and other channels * Respond to member inquiries, resolve issues, and provide guidance and support * Work closely with our members to understand their needs and provide personalized solutions * Collaborate with internal teams to resolve complex issues and escalate concerns * Maintain accurate records and documentation of member interactions * Participate in ongoing training and development to enhance skills and knowledge * Meet or exceed performance targets and KPIs Essential Qualifications * 1-2 years of experience in a customer-facing role, preferably in a healthcare or wellness setting * Excellent communication and interpersonal skills * Ability to empathize with members and provide personalized support * Strong problem-solving and critical thinking skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Proficiency in Microsoft Office and other software applications * High school diploma or equivalent required; degree in a related field preferred Preferred Qualifications * Experience working in a call center or customer service environment * Knowledge of healthcare or wellness products and services * Certification in customer service or a related field * Bilingual or multilingual skills Skills and Competencies * Excellent communication and interpersonal skills * Ability to empathize with members and provide personalized support * Strong problem-solving and critical thinking skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Proficiency in Microsoft Office and other software applications * Ability to learn and adapt quickly to new systems and processes * Strong time management and organizational skills * Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * Ongoing training and coaching to enhance skills and knowledge * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and supportive work environment * Recognition and rewards for outstanding performance Work Environment and Company Culture Our Member Care team is a dynamic and fast-paced environment that is dedicated to providing exceptional support to our members. We are a team of passionate and compassionate individuals who are committed to making a difference in the lives of our members. We value diversity, inclusivity, and employee well-being, and we strive to create a work environment that is supportive, collaborative, and fun. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: * Starting salary of £27,210 * Performance-based bonus scheme * 25 days holiday plus bank holidays * Option to buy or sell up to 5 days holiday per year * Comprehensive health insurance * Life assurance * Pension scheme * Access to our award-winning Vitality health insurance program * Flexible working arrangements, including hybrid working model * Opportunities for career advancement and professional growth If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we want to hear from you! Please apply including your resume and a cover letter, to. We look forward to hearing from you! At blithequark, we are committed to creating a work environment that is supportive, collaborative, and fun. We value diversity, inclusivity, and employee well-being, and we strive to make a positive impact in the lives of our members. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we want to hear from you! today and be part of a dynamic and forward-thinking organization that is dedicated to making a difference in the lives of our members.