Experienced Customer Service Executive – Delivering Exceptional Experiences for blithequark Customers

Are you passionate about delivering exceptional customer experiences and going the extra mile to ensure customer queries are resolved? Do you enjoy working in a dynamic and supportive team environment where you can grow and develop your skills? If so, we have an exciting opportunity for you to join blithequark as an Experienced Customer Service Executive. About blithequark At blithequark, we're passionate about building a better tomorrow by lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility. We're proud to be a Top 50 Inclusive employer, a signatory of the Women in Finance and the Race at Work Charter, and Disability Confident Committed. Our commitment to diversity and inclusion is reflected in our recruitment process, and we're committed to ensuring our application process is inclusive and accessible to all candidates. The Role As an Experienced Customer Service Executive, you'll be the first point of contact for our customers, providing excellent customer service over the phone and by email to help resolve their queries. You'll receive industry-leading training to allow you to get to grips with our systems, processes, and customer-first ethos. Once you've completed your initial training onsite, you'll have the option to work from our Newbury office a minimum of 2 days a week. Key Responsibilities * Handling inbound calls from our customers and delivering an outstanding customer experience * Supporting customers with their vehicle quote or order queries * Liaising with specialist teams within blithequark, where needed, in order to help resolve the customers' query What We're Looking For * Passionate people who can deliver exceptional experiences for our customers * The ability to listen, empathise, and build rapport and understanding with customers * Strong computer literacy skills and the confidence to learn new systems What We Can Offer You * A chance to make a difference, opportunities to learn, and time to shine * Flexible hybrid working * 25 days' holiday, plus bank holidays and the option to buy/sell 5 days * Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year Why Join blithequark? * We're committed to our people promise, which means we're dedicated to providing a supportive and inclusive work environment where you can grow and develop your skills. * We offer a competitive salary and excellent bonus scheme, as well as a range of benefits and perks to support your wellbeing and career development. * We're passionate about making a difference in the world, and we're committed to helping our customers achieve their goals and aspirations. If you're passionate about delivering exceptional customer experiences and want to join a dynamic and supportive team, we'd love to hear from you. Please today, and let's start your journey with blithequark. Equal Opportunities blithequark is an equal opportunities employer, and we're committed to ensuring our application process is inclusive and accessible to all candidates. If you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you. To apply for this exciting opportunity, please click on the link below: