Experienced Licensed Customer Service Representative - Property & Casualty Insurance - Remote Opportunity at blithequark

Are you a licensed insurance professional looking to join a dynamic and purpose-driven organization that prioritizes customer satisfaction, employee growth, and well-being? Do you have a passion for delivering exceptional customer experiences and a strong desire to make a meaningful impact in the insurance industry? If so, we invite you to explore this exciting opportunity to join blithequark's Gold Customer Service team as a Licensed Customer Service Representative. About blithequark At blithequark, we are committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Our purpose-driven organization is dedicated to providing protection for the unexpected and delivering it with care, helping people embrace today and confidently pursue tomorrow. We believe progress happens when people feel secure, and we strive to create an inclusive environment where every individual can make a meaningful impact. As a Licensed Customer Service Representative, you will play a vital role in supporting blithequark's leadership in the independent agency channel by providing expert, around-the-clock assistance to agents. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Our customer service team provides 24/7 support, requiring flexibility to work various shifts, including weekends and holidays. Responsibilities As a Licensed Customer Service Representative, your key responsibilities will include: * Assisting customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. * Delivering expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention. * Providing guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services. * Upholding customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. * Accurately maintaining and tracking data across various computer systems. Qualifications To be successful in this role, you will need to possess the following qualifications: * Property & Casualty License or a Personal Lines License. * Associate degree in a business-related field or equivalent experience required. * A minimum of 6 months' related work experience is required with customer service experience preferred. * Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. * Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. * Must have the ability to handle confidential and proprietary information. * Proficiency with computers is mandatory. * Knowledge and ability to use Microsoft Office tools is necessary. * Must have a clear understanding of the organization's policies, standards, and procedures to guide customer interactions. Benefits and Perks As a Licensed Customer Service Representative at blithequark, you can expect a competitive salary range, comprehensive benefits, and continuous learning opportunities. Our benefits package includes: * Paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 9:00 AM to 5:30 PM CST, where attendance and performance are closely monitored to ensure your success. * Flexible work arrangements, including remote work options. * Opportunities for career growth and professional development. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Employee recognition and reward programs. Work Environment and Culture At blithequark, we value diversity, equity, and inclusion, and we strive to create an environment where every individual can feel welcome and valued. Our company culture is built on the principles of integrity, expertise, care, and simplicity, and we are committed to fostering a workplace that is inclusive, respectful, and supportive. Compensation and Benefits The typical starting salary range for this role is determined by a number of factors, including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at blithequark have a corresponding compensation plan, which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. If you are a licensed insurance professional with a passion for delivering exceptional customer experiences and a strong desire to make a meaningful impact in the insurance industry, we invite you to apply for this exciting opportunity to join blithequark's Gold Customer Service team as a Licensed Customer Service Representative. Please visit our website at to learn more about this role and to. Equal Opportunity Employer blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering an inclusive environment where every individual can feel welcome and valued. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law. Fair Chance Notices * California * Los Angeles Incorporated * Los Angeles Unincorporated * Philadelphia * San Francisco