Experienced Customer Service Representative – Client Relationship Management and Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a dynamic organization dedicated to providing top-notch support to our clients. As an Experienced Customer Service Representative, you will be the primary point of contact between our clients and internal teams, ensuring seamless communication, efficient issue resolution, and a positive experience for all.About blithequarkAt blithequark, we pride ourselves on being a forward-thinking organization that values innovation, collaboration, and customer satisfaction. Our team is comprised of talented professionals who share a common goal: to provide exceptional support and services to our clients. With a strong focus on employee development and well-being, we strive to create a work environment that is both challenging and rewarding. Job SummaryAs an Experienced Customer Service Representative, you will play a vital role in building and maintaining strong client relationships, providing administrative support, and ensuring a smooth and positive experience for all.You will be responsible for communicating effectively with clients via phone and email, processing and responding to emails, calls, and messages, and accurately logging client interactions in our internal database. If you are a detail-oriented, customer-focused individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity. Key Responsibilities* Provide administrative support to clients and internal departments, ensuring timely and efficient communication and issue resolution* Build and maintain strong client relationships with a focus on retention, fostering a culture of loyalty and satisfaction* Communicate with clients via phone and email regarding documentation, requests, and updates, ensuring clear and concise communication* Process and respond to emails, calls, and messages that require immediate attention, prioritizing tasks and managing multiple projects simultaneously* Accurately log client interactions, inquiries, and resolutions in our internal database, maintaining accurate records and reports* Follow HIPAA-compliant communication procedures, guidelines, and policies, ensuring confidentiality and security of client information* Proactively identify and resolve issues, ensuring client satisfaction and loyalty* Perform additional duties as needed, demonstrating flexibility and adaptability in a fast-paced environmentEssential Qualifications* High school diploma (Bachelor's degree preferred)* At least 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences* Strong verbal and written communication skills, with the ability to communicate effectively with clients and internal teams* Ability to multitask, prioritize, and adapt to various customer personalities and situations* Experience in the service or legal industry is a plus, but not requiredPreferred Qualifications* Bachelor's degree in a related field (e.g., business, communications, or customer service)* Previous experience in a customer-facing role, with a focus on relationship building and retention* Knowledge of HIPAA-compliant communication procedures and guidelines* Experience with customer relationship management (CRM) software and other relevant tools and technologiesSkills and Competencies* Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams* Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously* Strong attention to detail, with the ability to accurately log client interactions and maintain accurate records* Ability to adapt to changing priorities and deadlines, with a flexible and positive attitude* Strong technical skills, with the ability to learn and utilize new software and technologiesCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to the growth and development of our employees.As an Experienced Customer Service Representative, you will have access to a range of training and development opportunities, including:* Ongoing training and coaching to enhance your customer service skills and knowledge* Opportunities for career advancement and professional growth* Access to industry-leading tools and technologies, with ongoing support and training* Collaborative and supportive work environment, with a focus on teamwork and communicationWork Environment and Company CultureAt blithequark, we pride ourselves on creating a work environment that is both challenging and rewarding.Our team is comprised of talented professionals who share a common goal: to provide exceptional support and services to our clients. We value innovation, collaboration, and customer satisfaction, and strive to create a work environment that is both fun and fulfilling. Compensation, Perks, and BenefitsWe offer a competitive salary and benefits package, including:* Medical, dental, and vision insurance* Paid parental leave and life insurance* Flexible spending accounts and commuter benefits* Short- and long-term disability insurance* Employee Assistance Program (EAP)* Paid time off (including 9 paid holidays)* Retirement benefits and 401(k) matching* Fun team activities and social events* Family- and pet-friendly work environmentIf you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity.Please submit your resume and cover letter to. We look forward to hearing from you! Discover why we recently earned the Happiest Employees Award two years in a row at blithequark Learn more about our company culture and values!