Experienced Customer Service/Sales Representative – Home Improvement Retailer

Are you passionate about delivering exceptional customer experiences and driving sales growth in a fast-paced retail environment? Do you thrive in a dynamic team setting where no two days are ever the same? If so, we invite you to join blithequark, the world's largest home improvement specialty retailer, as an Experienced Customer Service/Sales Representative. About blithequarkAt blithequark, our mission is to provide the highest level of service, the broadest selection of products, and the most competitive prices to our customers.With over 2,200 retail stores across North America, we're committed to helping our customers build and improve their homes, businesses, and lives. Our associates are the backbone of our organization, and we're seeking talented individuals like you to. Job SummaryAs an Experienced Customer Service/Sales Representative, you'll be responsible for providing fast, friendly service to our customers, assessing their needs, and providing assistance to drive sales growth. You'll learn about our products using our tools, provide information to customers, and work in cooperation with your Department Supervisor and other associates to maintain a safe and clean shopping environment.This role requires a strong customer focus, excellent communication skills, and the ability to work in a fast-paced environment. Key Responsibilities* Provide fast, friendly service to customers, assessing their needs and providing assistance to drive sales growth* Learn about products using our tools and provide information to customers to sell an entire project* Maintain the in-stock condition of assigned areas, ensuring they are clean, shop-able, and safe* Work in cooperation with your Department Supervisor and other associates to maintain a safe and clean shopping environment* Handle customer complaints and concerns in a professional and courteous manner* Meet or exceed sales targets and contribute to the overall success of the store* Participate in visual merchandising and store displays to create an engaging shopping experience* Maintain a high level of product knowledge and stay up-to-date on new products and promotionsEssential Qualifications* 1-2 years of experience in a customer-facing role, preferably in retail or sales* High school diploma or equivalent required; some college or vocational training preferred* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment and adapt to changing situations* Strong customer focus and ability to provide exceptional customer service* Basic math skills and accuracy with handling cash and operating a point-of-sale system* Ability to lift up to 25 pounds and stand for long periods of timePreferred Qualifications* Previous experience in a home improvement or retail environment* Knowledge of building materials, tools, and equipment* Experience with sales and customer service software* Ability to work a flexible schedule, including weekends and holidays* Bilingual or multilingual skillsSkills and Competencies* Strong communication and interpersonal skills* Ability to work in a fast-paced environment and adapt to changing situations* Strong customer focus and ability to provide exceptional customer service* Basic math skills and accuracy with handling cash and operating a point-of-sale system* Ability to lift up to 25 pounds and stand for long periods of time* Strong problem-solving and conflict resolution skills* Ability to work independently and as part of a teamCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our associates grow and develop their careers.As an Experienced Customer Service/Sales Representative, you'll have opportunities to:* Participate in on-the-job training and development programs* Attend sales and customer service training sessions* Work with a mentor to develop your skills and knowledge* Take advantage of tuition reimbursement and education assistance programs* Participate in performance-based bonuses and profit-sharing programsWork Environment and Company CultureOur stores are fast-paced and dynamic, with a focus on providing exceptional customer service and driving sales growth.As an Experienced Customer Service/Sales Representative, you'll work in a team environment with a focus on collaboration and communication. We're committed to creating a safe and inclusive work environment, and we offer a range of benefits and perks to support your physical and mental well-being. Compensation, Perks, and BenefitsAs an Experienced Customer Service/Sales Representative, you'll receive:* Competitive hourly rate, ranging from $20.00 to $23.00* Opportunities for performance-based bonuses and profit-sharing programs* Comprehensive benefits package, including healthcare options, paid parental leave, and 401(k) savings plan* Discounts on cell phones, gyms, and other products and services* Opportunities for tuition reimbursement and education assistance* A fun and dynamic work environment with a focus on teamwork and collaborationIf you're passionate about delivering exceptional customer experiences and driving sales growth in a fast-paced retail environment, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to our online application system. We look forward to hearing from you! Online AssessmentAs part of the application process, you'll be required to complete an online assessment. The assessment will take approximately 17 minutes to complete and will ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at blithequark, including:* Professional Experience* Learning Potential* Responsibility* Customer FocusIf you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, please contact our HR department.Store LocationOur store is located at:66326345 VARIEL AVEWoodland Hills, CAWe look forward to welcoming you to our team!