Experienced Customer Service Representative – Retail and Food Service Expert

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! At blithequark, we're on a mission to revolutionize the way we serve our customers, and we're looking for talented individuals like you to. As a Customer Service Representative at blithequark, you'll be the face of our brand, providing top-notch service to our customers while working closely with our team to drive sales and growth.You'll be responsible for maintaining a clean and safe environment, handling customer transactions, and promoting our products and services. If you're a team player with a positive attitude and a passion for delivering exceptional customer experiences, we want to hear from you! About blithequarkblithequark is a leading provider of retail and food service solutions, with a commitment to excellence and customer satisfaction. We're a dynamic and growing company that's always looking for talented individuals to.Our mission is to provide our customers with the best possible experience, and we're looking for people who share our passion for delivering exceptional service. Job ExpectationsAs a Customer Service Representative at blithequark, you'll be responsible for:* Maintaining courteous, professional contact with co-workers, customers, vendors, and community at large* Maintaining neat appearance and good personal hygiene in compliance with blithequark image standards* Supporting and following established safety, security, quality guidelines as well as blithequark's policies, procedures, practices, and programs* Preserving safety of self, fellow employees, and all others in the work location by utilizing the blithequark Loss Prevention process* Ensuring food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage, and disposal procedures* Following federal law and company standards on carding customers for all age-restricted products sold at the stations* Working professionally with vendors and contractors* Regular and punctual attendance is expected* Following proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC productsEssential FunctionsAs a Customer Service Representative at blithequark, you'll be responsible for:* Providing exceptional guest service.Be courteous, always greet and thank all customers while making eye contact* Conducting all point-of-sale activities accurately and safely while adhering to blithequark guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment* Maintaining cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. blithequark cash handling policies, guidelines, and procedures are followed consistently* Performing consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable* Preparing food and hot beverage products.Effectively managing ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed* Actively promoting store specials and other marketing programs* Cross-checking price of delivered goods for accuracy* Distributing delivered goods in an orderly manner throughout the store and continuously ensuring shelves are full of products. This includes both the retail space and cooler locations in the store* Observing local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels.(Oregon only)* May perform other duties as assigned by managementRequirements and QualificationsTo be successful as a Customer Service Representative at blithequark, you'll need:* To be sufficiently proficient in English to understand blithequark policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters* To be available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays* Strong attention to detail* Ability to handle challenging situations professionally and exercise exceptional judgment* Ability to work both independently and in team settings* Must possess required up-to-date food handling certificates, as required by law (in specific locations only)* Cooking/Restaurant experience preferredSupervisor ResponsibilitiesThis position has no supervisory responsibilities.TravelRare, limited to required training and coverage for nearby stations. Physical DemandsAs a Customer Service Representative at blithequark, you'll be required to:* Stand and walk for long periods of time on hard and uneven surfaces* Bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds* Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity* Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment* Periodic exposure to all outdoor conditions during daylight hours* Moderate exposure to walk-in coolers and freezers at 34 F or lower* Frequent handwashing and attention to personal cleanliness standardsAge RequirementsMust be at least 18 years of age or older to work in California and Oregon locations.Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. BenefitsAs a valued member of the blithequark team, you'll enjoy:* Full-time & Part-time shifts available* Direct Deposit with competitive weekly pay* Health & Wellness packages available for purchase* Education reimbursement program* Shift Differential Pay for select shifts and job titles* Management Bonus Program* Loyalty Service time Program* Commuter benefit ProgramCompensation Range$18.75 - $19.75Equal Opportunity Employerblithequark is an Equal Opportunity employer.Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. AccommodationsWe are committed to providing reasonable accommodations for qualified individuals with disabilities.If you need assistance or an accommodation, please email us at [email protected]. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! to join the blithequark team and take the first step towards a rewarding career in retail and food service.