Experienced Customer Service Representative – Plumbing and Rooter Services

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working collaboratively as part of a dynamic team? If so, we invite you to join blithequark, Southern California's trusted leader in plumbing and rooter services, as a Customer Service Representative (CSR). About blithequarkAt blithequark, we pride ourselves on our commitment to providing top-notch service to our valued customers. With years of experience and a strong team-oriented culture, we're growing rapidly and seeking motivated individuals to join our family.Our reputation for excellent customer service has earned us a loyal following, and we're dedicated to maintaining the highest standards of professionalism and integrity in everything we do. Position SummaryWe're currently seeking a dependable and customer-focused Customer Service Representative (CSR) to full-time. The ideal candidate is someone who is passionate about delivering exceptional customer experiences, has excellent communication skills, and is comfortable working in a fast-paced environment.As a CSR, you will be the face of blithequark, providing accurate information, scheduling appointments, and ensuring timely service to our customers. Key Responsibilities• Answer incoming calls and assist customers with inquiries, service requests, and scheduling appointments• Provide accurate information regarding plumbing services, pricing, and technician availability• Coordinate with field technicians to ensure timely service and efficient job flow• Maintain detailed and organized customer records in our system• Handle customer concerns professionally and escalate issues when necessary• Uphold blithequark's reputation for outstanding service with every interactionRequirements• Previous customer service experience (plumbing or service industry preferred but not required)• Strong verbal and written communication skills• Comfortable using scheduling software, CRM systems, and standard office technology• Ability to work independently and as part of a team• Must be available to work the required Tuesday–Saturday 11am–8pm schedule• Bilingual (Spanish/English) a plusEssential QualificationsWhile previous experience in the plumbing or service industry is a plus, we're open to candidates from diverse backgrounds who possess excellent communication skills and a passion for delivering exceptional customer experiences.If you're a motivated and team-oriented individual who is eager to learn and grow with our company, we encourage you to apply. Preferred Qualifications• Previous experience in a customer-facing role, preferably in the plumbing or service industry• Familiarity with scheduling software and CRM systems• Bilingual (Spanish/English) skills• Experience working in a fast-paced environmentSkills and CompetenciesTo succeed as a CSR at blithequark, you'll need to possess the following skills and competencies:• Excellent communication and interpersonal skills• Ability to work independently and as part of a team• Strong problem-solving and conflict resolution skills• Ability to multitask and prioritize tasks effectively• Familiarity with scheduling software and CRM systems• Basic computer skills and proficiency in bolthires OfficeCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their skills.As a CSR, you'll have access to:• Ongoing training and support to help you succeed in your role• Opportunities for advancement and career growth within the company• A comprehensive benefits package, including medical, dental, vision, and life insurance• 401(K) contribution and accrual-based PTO• A friendly, team-based work environment that values your contributions and treats you like familyWork Environment and Company CultureAt blithequark, we pride ourselves on our positive and supportive work environment.Our team-oriented culture is built on the principles of respect, empathy, and open communication. We're committed to providing a safe and inclusive workplace that allows our employees to thrive and reach their full potential. Compensation, Perks, and BenefitsWe offer a competitive hourly pay rate, full-time stable hours, and a comprehensive benefits package, including:• Medical, dental, vision, and life insurance• 401(K) contribution• Accrual-based PTO• Friendly, team-based work environment• Opportunities for growth and advancement• Paid training and ongoing supportIf you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity.Please submit your resume and a brief cover letter to. Join the blithequark TeamAt blithequark, we're committed to building a team of dedicated and passionate individuals who share our vision for delivering exceptional customer experiences. If you're looking for a challenging and rewarding career opportunity, we encourage you to and become part of the blithequark success story!