Experienced Customer Service Representative – Auto Insurance Quote Specialist (Work From Home)

Are you a customer-centric professional with exceptional communication skills, looking for a challenging and rewarding role that offers flexibility and growth opportunities? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark as a Customer Service Representative – Auto Insurance Quote Specialist (Work From Home). About blithequarkAt blithequark, we're passionate about delivering exceptional customer experiences that exceed expectations.Our team of dedicated professionals is committed to providing top-notch support to our clients, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative, you'll play a vital role in helping us achieve our mission by providing accurate and timely information to our customers, while also identifying opportunities to upsell and cross-sell our products and services. Job SummaryAs a Customer Service Representative – Auto Insurance Quote Specialist, you'll be responsible for handling inbound calls from customers seeking quotes on Auto Insurance.Your primary objective will be to gather and document client information, transfer it to our sales vendors, and use rebuttals to overcome objections and concerns. You'll also be expected to answer client questions accurately, upsell products and services as required, and provide exceptional customer service to ensure customer satisfaction and loyalty. Key Responsibilities* Handle inbound calls from customers seeking quotes on Auto Insurance* Gather and document client information, including contact details, vehicle information, and insurance history* Transfer client information to our sales vendors for further processing* Use rebuttals to overcome objections and concerns, ensuring that customers are satisfied with their quote* Answer client questions accurately and provide clear explanations of our products and services* Upsell products and services as required, based on customer needs and preferences* Maintain accurate records of client interactions, including call logs and follow-up actions* Collaborate with our sales team to ensure seamless handoffs and effective communication* Participate in ongoing training and development to stay up-to-date on our products and servicesEssential Qualifications* High school diploma or equivalent required; associate's or bachelor's degree preferred* 1-2 years of customer service experience in a call center or similar environment* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues* Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues* Proficiency in computer software and systems, including CRM and phone systems* Ability to work in a fast-paced environment with multiple priorities and deadlines* Strong time management and organizational skills, with the ability to prioritize tasks and manage time effectivelyPreferred Qualifications* Experience in the insurance industry, particularly in Auto Insurance* Familiarity with our products and services, or a willingness to learn* Certification in customer service or a related field (e.g.Certified Customer Service Representative)* Bilingual or multilingual skills, with the ability to communicate effectively with customers from diverse backgrounds* Experience working in a remote or work-from-home environmentSkills and Competencies* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues* Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues* Proficiency in computer software and systems, including CRM and phone systems* Ability to work in a fast-paced environment with multiple priorities and deadlines* Strong time management and organizational skills, with the ability to prioritize tasks and manage time effectively* Adaptability and flexibility, with the ability to adjust to changing priorities and deadlines* Strong attention to detail, with the ability to maintain accurate records and follow up on client interactionsCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers.As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including:* Ongoing training and coaching to ensure you're up-to-date on our products and services* Opportunities for career advancement, including promotions to senior roles or specialized positions* Access to our employee development program, which includes training and development opportunities in areas such as leadership, communication, and time management* A supportive and collaborative work environment, with opportunities to learn from and contribute to the success of our teamWork Environment and Company CultureAs a work-from-home Customer Service Representative, you'll have the flexibility to work from the comfort of your own home.Our team is dedicated to providing exceptional customer service, and we're looking for like-minded individuals to join our ranks. Our company culture is built on the principles of:* Collaboration and teamwork* Customer-centricity and a focus on delivering exceptional customer experiences* Innovation and a willingness to try new things* Continuous learning and development* Fun and a sense of humor! Compensation, Perks, and BenefitsAs a Customer Service Representative at blithequark, you'll enjoy a competitive compensation package, including:* Competitive hourly rate* Opportunities for overtime and bonuses* Comprehensive benefits package, including medical, dental, and vision insurance* 401(k) retirement plan with company match* Paid time off and holidays* Access to our employee assistance program, which includes counseling and other support servicesIf you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We can't wait to hear from you!