Associate Client Manager, Customer Success - blithequark Center of Excellence

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to as an Associate Client Manager, Customer Success at blithequark's Center of Excellence. In this role, you will be responsible for driving timely outcomes and client value through data and analytics, while building and maintaining strong relationships with our clients. About blithequarkblithequark is a leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.With a holistic retail read and the most comprehensive consumer insights, delivered with advanced analytics through state-of-the-art platforms, blithequark delivers the Full View. Our commitment to diversity, equity, and inclusion is at the heart of everything we do, and we are proud to be an Equal Opportunity/Affirmative Action-Employer. Job SummaryAs an Associate Client Manager, Customer Success at blithequark's Center of Excellence, you will be responsible for all client activity and the overall success of our clients.This includes driving timely outcomes and client value through data and analytics, building and maintaining strong relationships with our clients, and identifying new opportunities for blithequark to drive value. You will work closely with our clients to set objectives that drive business impact and maximum client value, and will leverage your industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations. Responsibilities* Partner with clients to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity* Understand and leverage blithequark solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations* Drive strategic thought leadership with clients leveraging blithequark tools and assets* Identify opportunities for increased partnership and elevate those opportunities to organizational partners* Facilitate clear day-to-day communications with clients, proving the value of blithequark solutions in support of growth, adoption, and value creation* Ensure on-time delivery of solutions to achieve forecasted revenue on-time* Identify potential revenue opportunities with clients and handoff to Account Developers to enable them to achieve sales goals* Work collaboratively with internal partners to ensure work is connected to client business objectives, delivered on-time, and focused on outcome* Lead client presentations with proactive insights and action-oriented recommendations* Ensure client stakeholders buy into outcomes and value blithequark is delivering to them* Partner with Client Delivery teams to ensure timely delivery of monthly data and reporting* Understand client structure and organization* Determine ROI of blithequark recommendations and solutions* Develop a consultative approach to client business issues, understanding the industry and what issues a client is facingQualifications* College/University Undergraduate or master's degree* Prior experience with blithequark solutions* Collaborating with teams and working in a matrixed environment* Time management & prioritization* Experience working with complex client relationships and client issue resolution* Highly proficient in bolthires Office* Proficiency in BI Tools a plus (PowerBI, Tableau)* Demonstrated strength in data analysis & working with Syndicated, Panel, POS data highly preferred (Nielsen, IRI, Kantar, Numerator to name a few)* 2-3 years of CPG/Retail industry experience preferredWhat We Offer* Flexible working environment* Volunteer time off* LinkedIn Learning* Employee-Assistance-Program (EAP)* Opportunities for career growth and development* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance* Comprehensive benefits packageWhy Join Us?At blithequark, we are committed to reflecting the diversity of our clients, communities, and markets within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Note:This job posting is a rewritten version of the original job description, with all company names replaced with 'blithequark'. The job title has also been rewritten to be more descriptive and attractive for job seekers.The job description has been expanded to include more details about the company, the role, and the qualifications required for the position. The HTML formatting has been used to make the job posting more visually appealing and easy to read.