Experienced Customer Service Communications Consultant – Enhancing Front-Line Experience at blithequark

Are you a creative and analytical professional with a passion for crafting compelling communication strategies? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Service Communications Consultant, where you will play a pivotal role in elevating the experience of front-line customer service teams and partner organizations. At blithequark, we understand the importance of effective communication in driving business success.As a Customer Service Communications Consultant, you will be responsible for designing and delivering innovative communication strategies that keep teams informed and engaged. Your creativity, analytical skills, and ability to build strong relationships will enable you to develop compelling communication campaigns that drive impact and action. About blithequarkblithequark is a leading organization that is revolutionizing the way we approach customer service. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry.We are passionate about creating a work environment that fosters growth, innovation, and collaboration. Our team of experts is dedicated to delivering exceptional results and making a meaningful impact on our customers' lives. ResponsibilitiesAs an Experienced Customer Service Communications Consultant at blithequark, you will be responsible for:* Designing copy and creative for digital-first campaigns across all initiatives that need to be communicated to our front-line teams and partners. * Working with our creative agency, contact center partners, and back-office teams to build and oversee our governance approach and communication calendar.* Building strong relationships across our partner senior leadership team across all four partners and six sites to set our agents up for success in serving our customers across Value brands. * Partnering to develop our new customer service communications playbook. * Driving a thoughtful, engaging, and measurable content delivery approach to ensure messaging is received and acted upon. * Managing our communications scorecard and a method to track impressions, engagement, and action by medium and channel to make effective enhancements to our approach.* Creating and delivering compelling and well-supported executive communications that communicate trends, successes, and opportunities within our sites. * Overseeing our communication tools and acting as the voice of the partner and agent to ensure our communications tools, protocols, and methods are effective. RequirementsTo be successful in this role, you will need:* Four or more years of relevant experience, demonstrated through work experience and/or military experience. * Strong analytical and creative skills, with the ability to develop compelling communication campaigns.* Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders. * Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * Experience working in a fast-paced environment, with the ability to adapt to changing priorities and deadlines. Nice-to-HavesWhile not required, the following skills and experiences would be beneficial:* Experience leading a team, with a proven track record of success.* Experience in critical leadership skills such as planning, prioritization, communication, and project management. * A background in customer service, with a deep understanding of the customer experience. BenefitsAs an Experienced Customer Service Communications Consultant at blithequark, you will enjoy a comprehensive benefits package, including:* 401(k) plan with company match* Adoption assistance* Health insurance* Paid time off* Parental leave* Tuition reimbursementCareer Growth OpportunitiesAt blithequark, we are committed to helping our employees grow and develop their careers.As an Experienced Customer Service Communications Consultant, you will have opportunities to:* Develop your skills and expertise through training and development programs. * Take on new challenges and responsibilities, with the opportunity to lead projects and teams. * Collaborate with cross-functional teams to drive business results and innovation. * Contribute to the development of our customer service communications playbook and governance approach. Work Environment and Company Cultureblithequark is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction.Our team is passionate about delivering exceptional results and making a meaningful impact on our customers' lives. We offer a flexible and supportive work environment, with opportunities for growth and development. If you are a creative and analytical professional with a passion for crafting compelling communication strategies, we invite you to at blithequark. to become an Experienced Customer Service Communications Consultant and take the first step towards a rewarding and challenging career. [](