Experienced Live Chat Specialist – Deliver Exceptional Customer Service Experience in a Remote Setting

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we invite you to join blithequark's dynamic team as a Live Chat Specialist. In this role, you will be the face of our company, providing top-notch support to our customers via live chat, phone, and email. As a key member of our customer service team, you will play a vital role in ensuring customer satisfaction, loyalty, and retention. About blithequarkblithequark is a leading provider of innovative energy solutions, dedicated to empowering customers to take control of their energy needs.Our mission is to deliver exceptional customer experiences, foster a culture of innovation, and drive growth through strategic partnerships. As a remote Live Chat Specialist, you will be part of a dynamic team that values collaboration, creativity, and customer-centricity. ResponsibilitiesAs a Live Chat Specialist at blithequark, you will be responsible for:* Responding to customer inquiries in a timely and professional manner via live chat, phone, and email* Resolving customer complaints and concerns in a fair and satisfactory manner* Providing product information, features, and benefits to customers* Processing orders, returns, and exchanges as needed* Collaborating with internal teams to resolve customer issues* Documenting customer interactions using our CRM software* Meeting and exceeding customer service metrics and goals* Participating in ongoing training and development programs to enhance your skills and knowledge* Adapting to changing priorities and workflows in a fast-paced environment* Maintaining a high level of customer satisfaction and loyalty through proactive communication and issue resolutionRequirementsTo succeed as a Live Chat Specialist at blithequark, you will need:* A high school diploma or equivalent; an associate's or bachelor's degree is preferred* 1-2 years of customer service experience, preferably in a live chat environment* Excellent communication, listening, and problem-solving skills* Ability to work in a fast-paced environment and adapt to changing priorities* Strong customer service skills and a customer-centric attitude* Proficiency in CRM software and bolthires Office* Ability to work a flexible schedule, including evenings and weekends (if required)* Strong analytical and problem-solving skills* Ability to work independently and as part of a team* Strong attention to detail and organizational skills* Ability to maintain confidentiality and handle sensitive customer informationPreferred QualificationsWhile not required, the following qualifications are highly desirable:* Experience with energy-related products or services* Knowledge of CRM software and customer service tools* Certification in customer service or a related field* Experience working in a remote or virtual environment* Strong technical skills, including proficiency in bolthires Office and CRM softwareSkills and CompetenciesTo excel as a Live Chat Specialist at blithequark, you will need to possess the following skills and competencies:* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work in a fast-paced environment and adapt to changing priorities* Strong customer service skills and a customer-centric attitude* Proficiency in CRM software and bolthires Office* Ability to work independently and as part of a team* Strong attention to detail and organizational skills* Ability to maintain confidentiality and handle sensitive customer information* Strong technical skills, including proficiency in bolthires Office and CRM softwareCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development.As a Live Chat Specialist, you will have access to:* Ongoing training and development programs to enhance your skills and knowledge* Opportunities for career advancement and professional growth* Collaborative and dynamic work environment that fosters innovation and creativity* Recognition and rewards for outstanding performance* Opportunities to participate in company-wide initiatives and projects* Access to industry-leading tools and technologiesWork Environment and Company CultureAs a remote Live Chat Specialist at blithequark, you will be part of a dynamic team that values collaboration, creativity, and customer-centricity.Our company culture is built on the following principles:* Customer-centricity: We put our customers at the forefront of everything we do. * Innovation: We encourage creativity and innovation in all aspects of our business. * Collaboration: We work together as a team to achieve our goals and objectives. * Continuous learning: We invest in our employees' growth and development. * Recognition and rewards: We recognize and reward outstanding performance and contributions. Compensation, Perks, and BenefitsAs a Live Chat Specialist at blithequark, you will be eligible for:* Competitive salary and benefits package* Ongoing training and development opportunities* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance* Health insurance benefits and other perks may be available based on eligibility* 401(k) retirement plan with company match* Paid time off and holidays* Discounts on energy services and productsIf you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Live Chat Specialist position at blithequark.Please apply including your resume and a cover letter, through our website. We look forward to hearing from you! !