Experienced Remote Chat Support Specialist – Delivering Exceptional Customer Experience in a Dynamic Healthcare Environment

At blithequark, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions that empower individuals to take control of their well-being. As a leading healthcare company, we're seeking an experiencedRemote Chat Support Specialist to in Indianapolis, Indiana. This is a part-time position at the Associate level, requiring at least 3 years of experience in a similar role. As aRemote Chat Support Specialist, you will be responsible for providing exceptional customer service to our clients through live chat support, ensuring that every interaction is a positive and memorable experience.Responsibilities:As aRemote Chat Support Specialist at blithequark, you will be the face of our company, interacting with clients through live chat to resolve their queries and concerns. Your primary responsibilities will include:* Responding to customer inquiries and resolving issues through live chat in a timely and professional manner* Providing accurate and up-to-date information on insurance plans and benefits, ensuring that clients have a clear understanding of their options* Troubleshooting technical issues with online tools and resources, working closely with team members to ensure a seamless customer experience* Maintaining detailed records of customer interactions and transactions, adhering to company policies and procedures regarding confidentiality and data security* Collaborating with team members to ensure that every client interaction is a positive and memorable experience* Staying up-to-date with company policies, procedures, and product information to provide the best possible support to clientsRequirements:To succeed as aRemote Chat Support Specialist at blithequark, you will need to possess the following qualities and skills:* Energetic and dedicated personality traits, with a passion for delivering exceptional customer service* Strong attention to detail and problem-solving skills, with the ability to multitask and prioritize in a fast-paced environment* Excellent written communication skills, with the ability to articulate complex information in a clear and concise manner* Ability to work independently and as part of a team, with a focus on collaboration and teamwork* Proficiency in bolthires Office and web-based applications, with experience in customer service or support roles* High school diploma or equivalent required, with a minimum of 3 years of experience in a similar roleBenefits:As aRemote Chat Support Specialist at blithequark, you will enjoy a range of benefits, including:* Vision insurance to protect your eye health and vision* Paid Time Off (PTO) to relax and recharge* Gym membership to stay active and healthyWorking Environment:At blithequark, we're committed to promoting equality and fairness for all employees.We strive to create a diverse and inclusive workplace where everyone can thrive and reach their full potential. Our company culture is built on the values of respect, empathy, and open communication, with a focus on collaboration and teamwork. Career Growth Opportunities:As aRemote Chat Support Specialist at blithequark, you will have the opportunity to grow and develop your skills, with a range of career advancement opportunities available. Our company is committed to investing in the development of our employees, with a focus on providing training and support to help you succeed in your role.LearningBenefits:At blithequark, we're committed to providing our employees with the skills and knowledge they need to succeed in their roles. As aRemote Chat Support Specialist, you will have access to a range of learning benefits, including:* Ongoing training and development programs to help you stay up-to-date with company policies, procedures, and product information* Access to online training resources and webinars to help you develop your skills and knowledge* Opportunities to attend industry events and conferences to stay connected with the latest trends and developments in the healthcare industryCompensation and Perks:As aRemote Chat Support Specialist at blithequark, you will be compensated with a competitive salary and a range of benefits, including:* A competitive salary based on your experience and qualifications* A range of benefits, including vision insurance, paid Time Off (PTO), and gym membership* Opportunities for career advancement and professional growth* A dynamic and supportive work environment with a focus on collaboration and teamworkIf you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.To apply, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Equal Opportunity Statement:blithequark is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment free of discrimination and harassment for all employees, regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. Deadline to Apply:The deadline to apply for this exciting opportunity is August 8, 2024.We encourage you to apply early to ensure consideration for this role. To apply for this role, please visit our website and through our online portal. We look forward to hearing from you!