Experienced Customer Happiness Specialist – Part-time Remote Opportunity

Are you a highly organized, solution-oriented, and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to at blithequark as a Customer Happiness Specialist, where you'll play a critical role in ensuring our customers and subscribers receive the highest level of support and care. About blithequarkblithequark is a leading provider of online training and resources for actors, offering a suite of innovative products, classes, and membership-based programs.With over 13 years of experience in the industry, we've built a reputation for excellence, creativity, and fun. Our team is small but mighty, and we're looking for like-minded individuals who share our passion for making a positive impact on the lives of actors and performers. The RoleAs a Customer Happiness Specialist at blithequark, you'll be responsible for providing top-notch support to our customers and subscribers through various communication channels, including email, chat, and phone. You'll be the face of our company, and your exceptional communication skills, empathy, and problem-solving abilities will make all the difference in delivering an unforgettable customer experience.Key Responsibilities* Respond to and manage support tickets and messages in a timely and efficient manner* Help customers and subscribers with technical issues, questions, and concerns related to our products and services* Direct customers to the right resources and documentation to resolve their issues* Provide failed payment outreach and recovery, and reconcile client purchases and billing profiles* Collaborate with our team to identify and implement process improvements to enhance customer satisfaction and experienceEssential Qualifications* 2+ years of experience in online customer service, with a proven track record of delivering exceptional customer experiences* Excellent communication skills, both written and verbal* Ability to recognize patterns and apply previous directions to new-but-similar scenarios* Comfortable handling light ambiguity and making a first-best guess when immediate answers aren't available* Ability to seek answers proactively but also be comfortable speaking up with questions* Tech-comfy, with the ability to pick up new programs and apps easily* Extremely reliable, with a strong integrity, work ethic, and professionalismPreferred Qualifications* Experience with customer service software, such as Keap/Infusionsoft, Authorize.net, and Stripe* Familiarity with bolthires Drive and Fusedesk for support ticketing* Strong problem-solving skills and ability to think critically* Experience working in a fast-paced, dynamic environment* Ability to work independently and as part of a teamWhat We Offer* Competitive hourly rate of $18.00 - $20.00 per hour* Flexible schedule, with 15-20 hours per week* Opportunity to work from home and enjoy a work-life balance* Collaborative and supportive team environment* Professional development opportunities and training* Recognition and rewards for outstanding performanceIf you're a highly motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity.Please submit your resume, a brief cover letter, and a GIF that showcases your personality. Don't forget to include your availability, including any windows you're not at your desk. We can't wait to hear from you! Application Instructions1. Email your resume, cover letter, and GIF to [email protected] with the subject line "I'm the Customer Happiness Specialist You're Looking For". 2. Use the word OREO in the first sentence of your cover letter. 3. Include your availability, including any windows you're not at your desk.4. Feel free to share other areas of online business you've been actively involved in. 5. Embed a GIF of your choice somewhere in the cover letter. 6. Tell us one fun fact about you and how you spend your time when you're not working. NoteWe're an equal opportunities employer, and we welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and have a strong desire to make a positive impact, we encourage you to apply.