Customer Experience Representative with Latvian and English Language Skills – Join blithequark's Global Customer Experience Team

Are you passionate about delivering exceptional customer experiences and fluent in both Latvian and English? Do you have a knack for resolving consumer queries and providing expert advice? If so, we invite you to join blithequark, a global leader in the customer experience (CX) industry, as a Customer Experience Representative with Latvian and English language skills. At blithequark, we're committed to revolutionizing the way companies interact with their customers. Our team of dedicated professionals is driven by a shared passion for delivering personalized, seamless, and memorable experiences that leave a lasting impression. As a Customer Experience Representative, you'll play a vital role in shaping the future of customer experience and helping us achieve our mission to make every interaction a positive one. About blithequark blithequark is a dynamic and innovative company that's pushing the boundaries of customer experience. With a global presence and a team of experts from diverse backgrounds, we're constantly striving to improve and adapt to the ever-changing needs of our customers. Our company culture is built on a foundation of collaboration, creativity, and a passion for excellence. We believe in empowering our employees to grow, learn, and thrive in a supportive and inclusive environment. Key Responsibilities As a Customer Experience Representative with Latvian and English language skills, your primary responsibilities will include: * Responding to consumer queries and resolving issues in a timely and professional manner * Providing expert advice and information to customers via phone, email, or chat * Collaborating with internal teams to ensure seamless customer experiences * Maintaining accurate records and updating customer information as needed * Participating in ongoing training and development programs to enhance your skills and knowledge * Adhering to blithequark's quality standards and customer experience guidelines Requirements To succeed in this role, you'll need to possess the following qualifications and skills: * Native or at least C1 level of spoken Latvian * At least level B2 English language skills * Experience in a contact center or customer-facing role is beneficial, but not required * Good computer literacy and proficiency in CRM software * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and analytical skills * Commitment to delivering exceptional customer experiences and meeting quality standards Benefits As a valued member of our team, you'll enjoy a range of benefits that support your personal and professional growth. These include: * Competitive remuneration scheme and opportunities for career advancement * Social package including additional healthcare insurance, gift vouchers, and sport card discounts * Standard working hours – Monday to Friday * Opportunities for long-term professional career growth and development * Entitlement to company internal training and development programs, aligned with global standards * Collaborative and dynamic work environment with a diverse team of experts Career Growth Opportunities At blithequark, we're committed to helping our employees grow and develop their skills and knowledge. We offer a range of training and development programs, including: * Ongoing training and coaching to enhance your customer experience skills * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and supportive work environment with a diverse team of experts Work Environment and Company Culture Our office is a vibrant and dynamic space that's designed to inspire creativity and collaboration. We offer a range of amenities and services to support your well-being and productivity, including: * Modern and comfortable workspaces * Access to state-of-the-art technology and tools * Collaborative and open communication culture * Regular team-building and social events * Opportunities for professional growth and development Compensation, Perks, and Benefits We offer a competitive remuneration scheme and a range of benefits that support your personal and professional growth. These include: * Competitive salary and benefits package * Social package including additional healthcare insurance, gift vouchers, and sport card discounts * Standard working hours – Monday to Friday * Opportunities for long-term professional career growth and development * Entitlement to company internal training and development programs, aligned with global standards If you're passionate about delivering exceptional customer experiences and fluent in both Latvian and English, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize the customer experience industry. and of dedicated professionals who are shaping the future of customer experience.