Experienced Customer Engagement Manager – Pet Care and Retail Leadership Opportunity at blithequark

Introduction to blithequark Imagine a workplace where your passion for pets and customer engagement comes together to create a unique and rewarding career. At blithequark, we're dedicated to providing an exceptional shopping experience for pet parents and their furry friends. As a leader in the pet care industry, we're committed to making a difference in the lives of pets and the people who love them. Our stores are a hub of activity, filled with the sounds of happy animals, enthusiastic customers, and dedicated associates who share a common goal – to provide outstanding service and care to our customers.AboutYour Role As a Customer Engagement Manager at blithequark, you'll play a vital role in leading our store team to deliver an engaging, personalized shopping experience for our customers. You'll be responsible for setting the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. Your leadership skills, passion for pets, and ability to motivate associates will be essential in driving the success of our stores. Key Responsibilities: Pet Parent Engagement: You'll get to know our customers and their pets, creating a personalized shopping experience that meets their unique needs and exceeds their expectations.Associate Leadership: As a leader, you'll motivate and guide a team of retail and pet care associates who are passionate about delivering exceptional customer service and creating a safe, clean, and fun environment for our pets and pet parents. Overall Retail Initiatives: You'll be responsible for driving retail initiatives that promote customer engagement, associate knowledge, and a fun and safe shopping environment. AboutYourCareer At blithequark, we're committed to supporting your career growth and development.As a Customer Engagement Manager, you'll have opportunities to: Gain experience in different business units: From the store to the salon or the Pets Hotel, you'll have the chance to explore various aspects of our business and develop a deeper understanding of our operations. Develop your leadership skills: As an Assistant Manager or Store Manager, you'll have the opportunity to hone your leadership skills and take on new challenges. Tackle new store openings: You'll be part of a team that launches new stores, bringing our unique brand of pet care and customer service to new communities.Transfer to any of our locations: With over 1600 stores nationwide, you'll have the flexibility to transfer to a new location and experience different markets and customers. Essential Qualifications To be successful as a Customer Engagement Manager at blithequark, you'll need: 2+ years of retail management experience: A proven track record of leading teams and driving sales growth in a fast-paced retail environment. Passion for pets: A genuine love for animals and a commitment to providing exceptional care and service to our customers.Excellent communication and leadership skills:The ability to motivate and guide associates, as well as communicate effectively with customers and stakeholders. Ability to work in a fast-paced environment: A flexible and adaptable approach to managing multiple priorities and deadlines in a dynamic retail setting. Preferred Qualifications While not essential, the following qualifications will be an asset in this role: Pet care or veterinary experience: A background in pet care or veterinary medicine will provide a deeper understanding of our customers' needs and enhance your ability to provide expert advice and guidance.Experience with pet nutrition and behavior: Knowledge of pet nutrition and behavior will enable you to provide informed recommendations and support to our customers. Leadership development programs: Completion of leadership development programs or certifications will demonstrate your commitment to ongoing learning and professional growth. Skills and Competencies To excel as a Customer Engagement Manager at blithequark, you'll need to possess the following skills and competencies: Customer-focused mindset: A customer-centric approach to delivering exceptional service and ensuring customer satisfaction.Leadership and team management:The ability to motivate, guide, and develop a high-performing team of associates. Communication and interpersonal skills: Effective communication and interpersonal skills to build strong relationships with customers, associates, and stakeholders. Problem-solving and adaptability: A flexible and adaptable approach to managing challenges and priorities in a fast-paced retail environment. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to supporting your career growth and development.As a Customer Engagement Manager, you'll have access to:Comprehensive training programs: Ongoing training and development programs to enhance your leadership skills, product knowledge, and industry expertise. Mentorship and coaching: Guidance and support from experienced leaders and mentors to help you achieve your career goals. Cross-functional opportunities:The chance to explore different areas of our business and develop a deeper understanding of our operations. Performance-based promotions: Opportunities for advancement based on your performance, skills, and contributions to the company.Work Environment and Company Culture At blithequark, we're proud of our unique and supportive company culture. As a Customer Engagement Manager, you'll be part of a team that: Values diversity and inclusion: We celebrate diversity and promote inclusion in all aspects of our business. Supports work-life balance: We recognize the importance of balance between work and personal life and offer flexible scheduling and benefits to support your well-being. Fosters a culture of feedback and recognition: We encourage open communication, feedback, and recognition to ensure that every associate feels valued and appreciated.Embraces community involvement: We're committed to giving back to our communities and supporting local initiatives and charities. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including:Salary and bonuses: A competitive salary and bonus structure that recognizes your contributions to the company. Benefits package: A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings and paid time off. Discounts and perks: Exclusive discounts on our products and services, as well as perks, such as pet insurance and pet-friendly workplace policies.Opportunities for advancement: A clear path for career advancement and professional growth within the company. Conclusion If you're passionate about pets, customer engagement, and leadership, we invite you to as a Customer Engagement Manager at blithequark. As a leader in the pet care industry, we offer a unique and rewarding career opportunity that will challenge you to grow, develop, and make a difference in the lives of pets and their owners. to experience a career that loves you back!