Experienced Customer Experience Analyst – Delivering Exceptional End-to-End Journeys through Data-Driven Insights and Customer-Centric Strategies

Welcome to blithequark: Where Customer Experience Meets Innovation At blithequark, we're passionate about creating a better everyday life for our customers. We believe that greatness requires thinking differently and embracing an inclusive and accepting work environment. If you share our passion for delighting customers and are looking for a role that offers growth, contribution, and a chance to share your uniqueness, then we want to hear from you. Our team is dedicated to making a positive impact, and we're excited to welcome like-minded individuals who are eager to join our journey.About theRole: Customer Experience Analyst As a Customer Experience Analyst at blithequark, you will play a vital role in building a customer-centric culture by gathering customer feedback and providing actionable insights to deliver a simple, seamless, and rewarding end-to-end journey for our customers. Your day-to-day responsibilities will include: Utilizing data from our customer feedback tool to inform and educate our retail store team on the experiences of customers at each touchpoint, ensuring that we're always striving to improve and exceed customer expectations.Providing customer insights and feedback around strengths, opportunities, and following up on improvement action plans to drive continuous growth and development. Supporting blithequark events, such as customer workshops, co-worker engagement activities, and community outreach programs, to foster a sense of community and connection with our customers and stakeholders. Integrating customer insight and feedback into key decision-making processes to ensure that our customers' voices are heard and valued.Presenting learnings and insights at store meetings and forums to share knowledge, best practices, and areas for improvement, promoting a culture of transparency and collaboration. Qualifications and Requirements To be successful in this role, you'll need: At least 2 years of experience working with multichannel customer journeys and customer support, with a proven track record of delivering exceptional customer experiences. Previous retail experience, with a deep understanding of the retail environment and the importance of providing outstanding customer service.Experience analyzing, planning, and measuring performance, with a strong analytical mindset and the ability to drive insights from data. While these qualifications are essential, we're also looking for individuals who are passionate about customer experience, eager to learn and grow, and committed to making a positive impact. If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply. What We Offer: Benefits, Perks, and Growth Opportunities At blithequark, we're committed to taking care of our co-workers and their dependents.We offer a comprehensive range of benefits and perks to help our team members maintain a healthy work-life balance, be well, and plan for their future. Some of the benefits you can expect include: Generous paid time off, holiday, and sick time to ensure you have the time and space to recharge and pursue your interests. WiselyPay – get earned wages up to two days early, providing you with greater financial flexibility and control. Paid parental leave (up to 16 weeks) to support you and your family during this important life milestone.KinderCare tuition discount, retirement and bonus plans, and co-worker discounts to help you save money and plan for your future. Meal deals, referral bonuses, and a pet insurance program to show our appreciation for your hard work and dedication. Education assistance and learning programs to support your ongoing development and growth. Safety shoe reimbursement, 24/7 telehealth visits, and dental and vision plans to prioritize your health and well-being. Medical and Rx plans (must work min. 20 hrs/wk) to provide you with comprehensive health coverage and support.In addition to these benefits, you'll also enjoy a fun and inclusive work environment that's designed to inspire creativity, collaboration, and growth. Our team is passionate about making a positive impact, and we're excited to welcome like-minded individuals who share our values and our commitment to excellence. Career Growth and Development Opportunities At blithequark, we're dedicated to helping our team members grow and develop in their careers. We offer a range of training programs, workshops, and mentorship opportunities to support your ongoing development and help you achieve your career goals.Whether you're looking to move into a leadership role, develop new skills, or explore new areas of interest, we're committed to providing you with the support and resources you need to succeed. Our Culture and Values At blithequark, we're proud of our culture and values, which are centered around our commitment to customer experience, innovation, and teamwork. We believe in creating a work environment that's inclusive, supportive, and fun, where everyone feels valued, respected, and empowered to contribute.Our values include: A customer-centric approach that puts our customers at the heart of everything we do. A commitment to innovation and continuous improvement, with a focus on driving growth and excellence. A collaborative and inclusive work environment that values diversity, equity, and inclusion. A focus on teamwork and mutual support, with a recognition that we're stronger together than we are alone. By joining our team, you'll become part of a dynamic and passionate community that's dedicated to making a positive impact.We're excited to welcome you to our team and look forward to seeing the difference you'll make. If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to be considered for this role. We can't wait to hear from you and explore how you can contribute to our team's success. Conclusion Thank you for considering this exciting opportunity to join blithequark as a Customer Experience Analyst.We're confident that our team will provide you with the support, resources, and opportunities you need to succeed and grow in your career. Don't miss out on this chance to make a positive impact and join a dynamic and passionate community that's dedicated to delivering exceptional customer experiences. and take the first step towards an exciting and rewarding career with blithequark!