Customer Service Representative – Join the blithequark Team and Grow with Us

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a dynamic and supportive environment where you can grow both personally and professionally? Look no further than blithequark, a forward-thinking organization that values diversity, inclusion, and belonging. At blithequark, we're not just a credit union – we're a tight-knit community of individuals who share a common goal: to serve our members, associates, and communities with compassion, empathy, and expertise. We're a place where you can be your authentic self, where your unique perspectives and talents are valued and nurtured. As a Customer Service Representative at blithequark, you'll play a vital role in delivering unparalleled experiences to our members. You'll be the face of our organization, providing accurate and efficient service through telephone requests, processing financial transactions, and assisting with troubleshooting mobile banking issues. Your exceptional communication and interpersonal skills will enable you to build strong relationships with our members, identify and educate them on product and service needs, and contribute to sales goal attainment. Responsibilities: * Provide accurate and efficient member service to assure high levels of member satisfaction and accurate record keeping of member accounts through telephone requests * Process various routine member interactions, including financial transactions, troubleshooting mobile banking issues, and providing members with account information * Assist with meeting departmental goals along with individual performance metrics * Obtain additional credentials in areas such as cards, fraud, and mentorship, including: + Cards: Assist members with card-specific needs, perform card maintenance and transactions within the card application, receive and submit card disputes for further investigation + Fraud: Assist members with fraud inquiries, recognize and report fraudulent activity, perform maintenance within accounts to reduce and limit exposure to fraud, and handle escalated member interactions to determine proper account handling for compromised or suspicious accounts + Mentor: Mentor new hires during the onboarding process, assist peers with account-specific inquiries and escalated member concerns, provide feedback to associates, and educate them on procedures and internal resources Skills and Competencies: * Ability to successfully recognize and offer sales opportunities * Attention to detail and accuracy * Excellent communication and interpersonal skills * Familiarity with PCs and applicable software * Thorough knowledge of credit union products, services, policies, and procedures * Effective knowledge, accountability, and self-management * Teamwork and leadership * Communication * Innovation and problem-solving Working Conditions and Physical Demands: * Ability to communicate effectively in English, both orally and in writing * Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading * Ability to sit for extended time periods * Sufficient manual skill for operation of PC keyboard and other standard office equipment * Ability to travel, including occasional overnight travel * Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects Qualifications: * 0-1 years of related experience * General and business knowledge equivalent to a high school diploma About Us: At blithequark, we're committed to creating a workplace that values diversity, inclusion, and belonging. We believe in the philosophy of "WE>me," where we think as one, one family, one community, and one place where everyone belongs. Our mission is to serve our members, associates, and communities through support, empowerment, and meaningful relationships. Our vision is to grow our family by delivering everything they need to live well financially, through all life's moments and milestones. Company Culture: Our company culture is built on the concept of "WE." We think as one, and everything we do is in the best interest of all of us. We believe in delivering unparalleled experiences through a culture of WE, where we prioritize the needs of our members, associates, and communities. Equal Opportunity Employer: blithequark is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Compensation Overview: We offer a competitive salary for this position, with a minimum salary of $17.50+/hr. Our compensation packages are thoughtfully designed to recognize and reward talent, and we believe in providing a fair and equitable compensation structure that reflects the unique qualifications and contributions of each candidate. : If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we encourage you to apply to this exciting opportunity. at blithequark and grow with us – personally and professionally.