Experienced Customer Care Specialist – Delivering Exceptional Service at blithequark

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Care Specialist, where you'll play a critical role in shaping the customer experience and driving business growth. About blithequarkblithequark is a leading provider of innovative travel solutions, empowering customers to explore the world with confidence.Our commitment to exceptional service, quality products, and cutting-edge technology has earned us a reputation as a trusted partner in the travel industry. As a Customer Care Specialist at blithequark, you'll be part of a dynamic team that's dedicated to delivering unforgettable experiences for our customers. Key ResponsibilitiesAs a Customer Care Specialist, you'll be responsible for delivering exceptional service by addressing and resolving customer inquiries and issues. Your efforts will ensure a positive customer experience while upholding organizational standards and policies.Some of your key responsibilities will include:* Responding promptly and professionally to customer inquiries through various channels, including phone, email, and chat* Providing accurate and timely information about company products, services, policies, and procedures* Researching and analyzing customer issues to identify the root causes and determine appropriate solutions* Documenting all customer interactions and resolutions accurately in the company's systems, including completing service tracking forms in Navigator* Proactively following up with customers to ensure resolution and satisfaction* Adjusting bookings, payable billings, and fees, and authorizing refunds, credits, and vouchers* Determining net and gross amounts for refunds and processing financial adjustments accurately* Working with suppliers and internal departments to determine refund amounts and secure reimbursements* Reporting accurate financial information to Accounting Operations for payments and supplier reimbursements* Adjusting books and inventory for hotel change reports and making corrections in Navigator as needed* Collaborating with internal teams and suppliers to address complex customer issues or escalate when necessary* Evaluating situations to balance customer satisfaction with financial and operational impacts on the company* Identifying opportunities to improve processes and enhance the overall customer experience* Complying with all corporate and departmental policies, and procedures* Attending and actively participating in meetings related to assigned responsibilitiesWhat You Need to SucceedTo excel in this role, you'll need to possess the following minimum qualifications:* High School diploma or general education degree (GED) required* Strong written and verbal communication skills* Ability to manage multiple tasks, prioritize work, and meet deadlines* Ability to handle customer inquiries and resolve issues professionally* Proven reliable and committed by maintaining excellent attendance, performance, self-motivation, and goal attainment* Embraces diverse people, thinking, and styles* Familiarity with blithequark product lines, destinations policies, and reservation systems* Proficiency with PC applications, including bolthires Word and Excel* Consistently makes safety and security, of self and others, the priorityWhat Will Give You a Competitive EdgeWhile the minimum qualifications are essential, having the following preferred qualifications will give you a competitive edge:* Associates degree or higher in Business Administration or related fields* Two years of travel industry experience preferredBenefits and PerksAs a valued member of the blithequark team, you'll enjoy a comprehensive benefits package that includes:* Competitive salary, profit-sharing program, and performance incentives* 401(k) with generous company contributions up to 5%* Paid time off including vacation, holidays, paid personal time, maternity and parental leave* Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits* Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages* Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health* Domestic and International space-available flight privileges for employees and eligible family members* Lateral and promotional career opportunities* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies* Recognition rewards and awards through the platform Unstoppable Together* Access to over 500 discounts, specialty savings, and voluntary benefits through blithequark Perks, such as car and hotel rentals, blithequark Vacations Packages, auto, home, and pet insurance, legal services, and childcareWork Environment and Company CultureAs a Customer Care Specialist at blithequark, you'll be working in a dynamic and fast-paced environment where no two days are the same.Our Customer Engagement Center in Minot, North Dakota, or Virtual offers a collaborative and supportive work environment that fosters growth, innovation, and teamwork. Our company culture is built on a foundation of trust, respect, and open communication, where every employee is empowered to make a positive impact. If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to apply for the Experienced Customer Care Specialist role at blithequark.Please through our website, and we'll be in touch to discuss your qualifications further. Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where every employee feels valued, empowered, and supported to succeed.