Experienced Customer Service Representative – Delivering Exceptional Pet Parent Experiences

Are you passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark, a leading pet pharmacy dedicated to revolutionizing the way pet parents care for their beloved companions. As a Customer Service Representative at blithequark, you will be part of a talented team of passionate individuals who share a common goal: to provide outstanding care and wellness services to pet parents across the country.Our team is built on a culture of belonging, where every team member feels valued, recognized, and empowered to grow and succeed. Why Join blithequark? * Competitive pay and benefits that reflect your hard work and dedication* A supportive culture that values your skills, contributions, and commitment to excellence* Opportunities to grow and develop your career in a dynamic and fast-paced environment* A chance to make a real difference in the lives of pet parents and their furry friends* A flexible work environment that allows you to work from the comfort of your own homeWhat You'll Do:As a Customer Service Representative at blithequark, you will be responsible for engaging directly with pharmacy customers who contact us for a variety of topics.This will primarily be via inbound calls and other communication platforms. Your key responsibilities will include:* Researching and problem-solving to determine appropriate solutions for customers and following up as needed to resolve issues* Going above and beyond to wow our customers and provide exceptional service* Adhering to high safety and regulatory standards while providing solutions to customers* Collaborating with internal teams to resolve complex customer issues and provide seamless supportWhat You'll Need:To succeed in this role, you will need:* 1-2 years of experience working in a customer-focused environment* Excellent communication skills, both written and verbal* Ability to multi-task and think critically in a fast-paced environment* Flexibility to shift schedule and work overtime as needed* Ability to pass a background check for KY Rx Tech license* A commitment to delivering exceptional customer experiences and a passion for making a difference in the lives of pet parentsEssential Skills and Competencies:* Excellent communication and interpersonal skills* Ability to work in a fast-paced, dynamic environment* Strong problem-solving and critical thinking skills* Ability to adapt to changing priorities and deadlines* Strong customer service skills, with a focus on delivering exceptional experiences* Ability to work independently and as part of a teamPreferredQualifications:* Experience working in a pet-related industry or with pet parents* Knowledge of pharmacy operations and regulations* Experience with customer relationship management (CRM) software* Certification in customer service or a related fieldCareer Growth Opportunities and LearningBenefits:At blithequark, we are committed to helping our team members grow and develop their careers.We offer a range of training and development opportunities, including:* On-the-job training and mentorship* Online courses and certification programs* Opportunities for advancement and career growth* A supportive culture that encourages learning and developmentWork Environment and Company Culture:As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is built on a culture of belonging, where every team member feels valued, recognized, and empowered to grow and succeed.We are committed to providing a supportive and inclusive work environment that allows our team members to thrive. Compensation, Perks, andBenefits:We offer a competitive salary and benefits package, including:* Competitive pay and benefits that reflect your hard work and dedication* A comprehensive benefits package, including medical, dental, and vision insurance* 401(k) matching program* Paid time off and holidays* Opportunities for advancement and career growthIf you are passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents, we invite you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Equal Opportunity Employer:blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact us.Contact Information:If you have any questions regarding your application, please contact us at. We look forward to hearing from you!