Experienced Customer Care Representative – Lighting Industry Expertise

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the blithequark team as a Customer Care Representative in our Selinsgrove, Pennsylvania office. As a key member of our customer service team, you will play a vital role in providing top-notch support to our customers, helping to build a loyal community of raving fans for blithequark. About blithequarkblithequark is a leading online retailer in the Lighting Industry, dedicated to providing an unparalleled shopping experience for our customers.Our commitment to innovation, customer satisfaction, and employee engagement has earned us a reputation as a top employer in the state of Pennsylvania, with a ranking as one of the top 5 places to work in 2021. We're proud to have been recognized by Newsweek magazine as providing Best Customer Service in the country, and we're excited to continue this legacy of excellence. Our CultureAt blithequark, we believe that a positive, team-oriented environment is essential to our success. Our office is a vibrant, dynamic space where friendly people come together to share ideas, support one another, and have fun.We're not just looking for team members who can work independently; we're seeking individuals who are passionate about collaboration, creativity, and continuous learning. If you're a motivated, adventurous, and adaptable individual who thrives in a fast-paced environment, we want to hear from you! Key ResponsibilitiesAs a Customer Care Representative, you will be responsible for:* Providing exceptional customer service to our clients via phone, live chat, and email* Responding to customer inquiries, resolving issues, and escalating complex problems to senior team members* Collaborating with colleagues to develop and implement process improvements, ensuring seamless customer experiences* Staying up-to-date on product knowledge, industry trends, and company initiatives to provide informed support* Participating in training and development programs to enhance skills and knowledge* Contributing to a positive, inclusive work environment that fosters creativity, innovation, and teamworkEssential Qualifications* High school diploma or equivalent required; associate's or bachelor's degree preferred* 1-2 years of customer service experience in a retail or e-commerce environment* Excellent communication, problem-solving, and interpersonal skills* Ability to work independently and as part of a team* Flexibility to adapt to changing priorities and deadlines* Basic computer skills, including proficiency in bolthires Office and bolthires Suite* Ability to learn and adapt to new software and systems quicklyPreferred Qualifications* Experience working in a fast-paced, dynamic environment* Knowledge of the Lighting Industry or related fields* Familiarity with customer relationship management (CRM) software* Certification in customer service or a related field* Bilingual or multilingual skillsSkills and CompetenciesTo succeed as a Customer Care Representative at blithequark, you will need to possess:* Excellent communication and interpersonal skills* Strong problem-solving and analytical abilities* Ability to work independently and as part of a team* Flexibility and adaptability in a fast-paced environment* Basic computer skills, including proficiency in bolthires Office and bolthires Suite* Ability to learn and adapt to new software and systems quickly* Strong attention to detail and organizational skills* Ability to prioritize tasks and manage multiple projects simultaneouslyCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development.As a Customer Care Representative, you will have access to:* Ongoing training and development programs to enhance your skills and knowledge* Opportunities for career advancement and professional growth* Collaborative, dynamic work environment that fosters creativity and innovation* Recognition and rewards for outstanding performance and contributions* Flexible scheduling and work-life balanceWork Environment and Company CultureOur office is a vibrant, dynamic space where friendly people come together to share ideas, support one another, and have fun.We're committed to creating a positive, inclusive work environment that fosters creativity, innovation, and teamwork. As a Customer Care Representative, you will be part of a close-knit team that values collaboration, open communication, and mutual respect. Compensation, Perks, and BenefitsWe offer a competitive compensation package, including:* Starting hourly rate of $16.00, with a $1/hour increase after 60-day provisional period* Quarterly bonus and commissions on product sales* Flexible full-time schedules during customer service hours (8 am - 6 pm, Monday - Friday)* Opportunities for career advancement and professional growth* Collaborative, dynamic work environment that fosters creativity and innovation* Recognition and rewards for outstanding performance and contributionsIf you're a motivated, adventurous, and adaptable individual who thrives in a fast-paced environment, we want to hear from you!to join the blithequark team as a Customer Care Representative and be part of our mission to deliver exceptional customer experiences and build a loyal community of raving fans. !