Experienced Customer Service Representative – Remote Healthcare Support

Are you a highly motivated and customer-focused individual seeking a rewarding remote career opportunity in the healthcare industry? Do you possess excellent communication skills, a strong work ethic, and the ability to work independently in a fast-paced environment? If so, we invite you to join the team at blithequark, a leading innovative and progressive healthcare company recognized as a "Great Place to Work" since 2018. As a remote customer service representative at blithequark, you will play a vital role in supporting patients and physicians by responding professionally to inbound service requests, providing accurate information, and ensuring timely follow-through on requests requiring extensive research and response.If you are seeking a career opportunity with a growing company and live in the Central or Mountain Time zones, this could be the perfect fit for you. About blithequarkblithequark is a dynamic and forward-thinking healthcare company that prioritizes the well-being of its patients, employees, and community. Our commitment to excellence has earned us a reputation as a "Great Place to Work" since 2018, and we are dedicated to creating a work environment that fosters growth, innovation, and collaboration.As a remote customer service representative, you will be part of a talented team that is passionate about delivering exceptional patient care and support. Key ResponsibilitiesAs a remote customer service representative at blithequark, your key responsibilities will include:* Responding professionally to inbound service requests from patients and physicians* Providing accurate information and timely follow-through on requests requiring extensive research and response* Maintaining composure and patience while speaking with patients and physicians* Working independently in a fast-paced environment with established standards, guidelines, and procedures* Utilizing advanced phone systems and technology to manage customer interactions* Collaborating with internal teams to resolve customer issues and concernsRequirementsTo be successful in this role, you will need to possess:* Strong communication skills, with the ability to articulate and convey information clearly and concisely* Excellent verbal and written communication skills, with the ability to maintain a professional tone and demeanor* Ability to work independently with minimal supervision, prioritizing tasks and managing objectives effectively* Familiarity with bolthires Office Suite and modern office procedures* Prior experience with various call center solutions, with a strong understanding of customer service principles and practices* Associate's degree (A.A.) or equivalent from a two-year college or technical school, with at least one year of prior customer service experience* Equivalent combination of education and prior experience where two years' experience equals one year of schooling may be used for education requirementPreferred QualificationsWhile not required, we prefer candidates with:* Foreign language fluency* Prior experience working in a healthcare setting* Strong problem-solving and analytical skills* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlinesBenefits and PerksAs a remote customer service representative at blithequark, you will enjoy a comprehensive benefits package, including:* Full benefits on the first of the month following 30 days of employment* 401K plan with company match* Paid time off (PTO) and annual bonus* Opportunities for career growth and professional development* Flexible work schedule with potential for overtime as needed* Access to cutting-edge technology and tools to support your successWork Environment and CultureAt blithequark, we prioritize a positive and supportive work environment that fosters collaboration, innovation, and growth.As a remote customer service representative, you will have the flexibility to work from the comfort of your own home, with the support of our dedicated team. We value work-life balance and offer a range of benefits and perks to support your overall well-being. If you are a motivated and customer-focused individual seeking a rewarding remote career opportunity in the healthcare industry, we invite you to apply for this exciting role at blithequark. Please apply including your resume and a cover letter, to our dedicated recruitment team.We look forward to reviewing your application and discussing this opportunity further. About PrideStaffPrideStaff is a leading staffing firm that has helped tens of thousands of people find outstanding career growth opportunities. With locally owned offices throughout the country, PrideStaff gives you the inside track to great jobs with 3,000+ employers. Our dedicated consultants provide employment market insights and resources to support your career goals. We value people and are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country.