Experienced Customer Service Representative – Full-Time Remote Opportunity for Dynamic and Customer-Focused Individuals

Welcome to blithequark At blithequark, we pride ourselves on being a three-time award winner of the fastest growing companies, recognized for our commitment to excellence and customer satisfaction. With over 14,000 brand name authentic fragrances, we have built a reputation as a trusted and beloved brand worldwide. Our mission is to provide an exceptional customer experience, and we are seeking talented and dedicated individuals to as a Customer Service Associate. This is a full-time, remote job opportunity that allows you to work from the comfort of your own home, anywhere in the world.About the Role We are looking for energetic, upbeat, and professional Customer Service Associates to join our growing team. As a critical contributor to our customer service team, you will play a vital role in interacting with our current and prospective customers, providing exceptional support and ensuring a seamless customer experience. Your success will be measured through various metrics, including customer satisfaction, product knowledge, professionalism, and adaptability. If you are a self-motivated, hardworking, and team-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.Key Responsibilities Answer phone calls, emails, and chat messages promptly, accurately, and courteously, ensuring a high level of customer satisfaction Track orders efficiently and accurately, providing timely updates to customers Recognize and respond to cross-sell opportunities, promoting our products and services to customers Resolve customer service problems promptly and accurately, within company guidelines, and in a manner designed to retain and promote customer loyalty Assist with order verification, damaged/lost package claims, and reshipments, ensuring a seamless customer experience Qualifications and Requirements To be considered for this role, you must meet the following qualifications and requirements: Have a dedicated office/space with a computer, 2 monitors, keyboard, mouse, and headset Be willing to work 7:00am to 4:00pm Eastern Standard Time Have at least 6 months of experience working remotely Have at least two years of experience working in a customer service position, providing support through email, calls, chat, and social media Have 1 year of experience working with Zendesk or a customer service ticketing system Have strong computer skills and strong data-entry/keyboard skills Have experience working with metrics such as handle time, quality assurance, and more Be willing to work overtime hours and weekends during holiday seasons Be able to effectively communicate in English, verbally and in writing (bi-lingual is a plus) Have the ability to manage and resolve conflict quickly and professionally Be highly organized, with excellent attention to detail Have a high school degree, GED, or equivalent work experience Have a customer-first mindset, which is measured through customer experience feedback Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills Strong problem-solving and conflict resolution skills Ability to work in a fast-paced environment and adapt to change Strong organizational and time management skills Ability to work independently and as part of a team Strong attention to detail and ability to multitask Proficiency in bolthires Office and customer service softwareCareer Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees.As a Customer Service Associate, you will have access to training and development opportunities, including:Comprehensive training program to ensure your success in the role Ongoing coaching and feedback to help you grow and develop Opportunities for advancement and career growth within the company Access to industry-leading tools and technology to help you perform your job efficiently and effectively Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment.As a remote employee, you will be part of a virtual team that is passionate about delivering exceptional customer experiences. Our company culture is built on the following values: Customer-first mindset Teamwork and collaboration Innovation and adaptability Excellence and quality Integrity and transparencyCompensation, Perks, and Benefits As a Customer Service Associate at blithequark, you will be eligible for a competitive salary and benefits package, including:Comprehensive health and dental insurance 401(k) retirement plan Paid time off and holidays Opportunities for overtime and bonus pay Access to employee discounts and perks Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.As a Customer Service Associate at blithequark, you will be part of a dynamic and supportive team that is dedicated to excellence and customer satisfaction. Don't miss out on this opportunity to join a fast-growing and innovative company – and take the first step towards a rewarding and challenging career in customer service. To apply, please take the assessment test, which can be completed in 20-30 minutes. This is a mandatory step in the application process. Once you have completed the assessment, you will be directed to our application portal where you can.