Experienced Customer Service Communications Consultant – Enhancing Front-Line Experience through Strategic Communication and Leadership

Introduction to blithequark At blithequark, we are dedicated to revolutionizing the way our front-line customer service teams and partner organizations interact and engage with our customers. As a leader in our industry, we recognize the importance of effective communication in driving success and enhancing the overall customer experience. Our mission is to empower our teams with the knowledge, tools, and support they need to deliver exceptional service and build lasting relationships with our customers.To achieve this, we are seeking an experienced Customer Service Communications Consultant to and play a pivotal role in designing and delivering effective communication strategies that inform, engage, and inspire our front-line teams and partners. About the RoleThe Customer Service Communications Consultant at blithequark will serve as a liaison between our front-line teams and executive leadership, leveraging their creativity, analytical skills, and expertise to develop compelling communication campaigns that drive impact and action.This is a unique opportunity for a talented communications professional to make a real difference in the way we engage with our customers and partners, and to contribute to the development of a world-class customer service organization. Key Responsibilities Design copy and creative for digital-first campaigns across all initiatives that need to be communicated to our front-line teams and partners, ensuring that messaging is clear, concise, and actionable. Collaborate with our creative agency, contact center partners, and back-office teams to build and oversee our governance approach and communication calendar, ensuring that all stakeholders are aligned and informed.Build strong relationships with our partner senior leadership team across all four partners and six sites, working closely with them to set our agents up for success in serving our customers across Value brands. Partner with internal stakeholders to develop our new customer service communications playbook, ensuring that it is comprehensive, effective, and aligned with our overall business strategy. Drive a thoughtful, engaging, and measurable content delivery approach, using data and analytics to track impressions, engagement, and action by medium and channel, and making effective enhancements to our approach as needed.Manage our communications scorecard, providing regular updates and insights to executive leadership on trends, successes, and opportunities within our sites. Create and deliver compelling and well-supported executive communications that communicate trends, successes, and opportunities within our sites, ensuring that our leadership team is informed and empowered to make strategic decisions. Oversee our communication tools and act as the voice of the partner and agent, ensuring that our communications tools, protocols, and methods are effective, efficient, and aligned with the needs of our front-line teams and partners.Requirements and Nice-to-Haves To be successful in this role, you will need to have: Four or more years of relevant experience in customer service communications, demonstrated through work experience and/or military experience. A strong understanding of effective communication principles and practices, including the ability to design and deliver compelling communication campaigns that drive impact and action. Excellent analytical, problem-solving, and project management skills, with the ability to work in a fast-paced environment and prioritize multiple tasks and projects.Strong leadership and collaboration skills, with the ability to build and maintain effective relationships with internal stakeholders, partners, and external vendors. Nice-to-haves include: Experience leading a team, with a proven track record of success in managing and developing high-performing teams. Experience in critical leadership skills such as planning, prioritization, communication, and project management, with the ability to apply these skills in a dynamic and rapidly changing environment.What We Offer At blithequark, we are committed to providing our employees with a comprehensive and competitive benefits package, including: 401(k) matching program, to help you plan for your future and achieve your long-term financial goals. Adoption assistance, to support you and your family as you grow and expand. Health insurance, to ensure that you and your loved ones have access to quality medical care and support. Paid time off, to give you the flexibility and freedom to take breaks, recharge, and pursue your passions.Parental leave, to support you and your family during times of transition and growth. Tuition reimbursement, to help you continue learning, growing, and developing your skills and expertise. Career Growth and Development At blithequark, we are committed to helping our employees grow and develop their careers, providing opportunities for advancement, learning, and professional development. As a Customer Service Communications Consultant, you will have the opportunity to work on high-visibility projects, collaborate with cross-functional teams, and develop your skills and expertise in a dynamic and rapidly changing environment.Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative, inclusive, and dynamic work environment, where employees are empowered to share their ideas, perspectives, and feedback. We believe in fostering a culture of innovation, creativity, and continuous learning, where employees are encouraged to take risks, experiment, and push the boundaries of what is possible. As a member of our team, you will be part of a vibrant and diverse community of professionals who are passionate about delivering exceptional customer experiences and making a real difference in the lives of our customers.Conclusion If you are a motivated, talented, and experienced customer service communications professional looking for a new challenge and opportunity to make a real difference, we encourage you to apply for this exciting role at blithequark. With your expertise, creativity, and passion for delivering exceptional customer experiences, you will be an invaluable asset to our team and play a critical role in shaping the future of our customer service organization. Don't miss this opportunity to join a dynamic and rapidly growing company that is dedicated to innovation, excellence, and customer satisfaction.and take the first step towards an exciting and rewarding career at blithequark!