Experienced Bilingual Canadian French/English Customer Expert – Work from Home Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills in both English and Canadian French? Are you looking for a dynamic work-from-home opportunity that offers flexibility, growth, and a chance to make a real impact? Look no further! blithequark is seeking an experienced Bilingual Canadian French/English Customer Expert to of passionate professionals. About blithequarkblithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's top brands streamline their operations in meaningful and sustainable ways.With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, clients, and the environment. Benefits of Working with blithequarkAs a valued member of our team, you can expect:* Paid Training to help you develop your skills and expertise* Competitive Wages that reflect your hard work and dedication* Comprehensive Benefits, including Medical, Dental, Vision, 401k, and more* Paid Time Off to recharge and pursue your passions* Employee wellness and engagement programs to support your physical and mental well-being* Opportunities for growth and advancement in a dynamic and supportive environmentTeleperformance and YouAt blithequark, we believe in empowering our employees to make a real impact.Through a balanced high-tech and high-touch approach, we help companies adapt quickly to changing needs and deliver exceptional customer experiences. As a Customer Expert, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. Did You Know? Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company.At blithequark, the sky is the limit! We offer a clear path for career growth and development, and our employees have the opportunity to take on new challenges and pursue their passions. ResponsibilitiesAs a Customer Expert, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:* Providing customer support to customers via telephone and/or Internet, e.g., instant message, email* Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment* Moving customers to the appropriate Product Support Specialist for product or service-related issues* Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries* Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems* Escalating issues to the appropriate resource when unable to resolve problems in a reasonable amount of time* Following up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge* Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues* Updating customer information and ensuring accurate entry of contact information* Meeting standards of job, such as quality standards, adherence to schedule, and average handle time* Providing guidance and/or mentoring to less experienced associates* Performing other related duties as assignedQualificationsWe're looking for fearless people who are inspired to deliver only the best in all that they do.To be successful in this role, you will need:* Ability to work remotely in a virtual team environment* Excellent customer service skills that build high levels of customer satisfaction* Over 18 years of age* Ability to type 25 wpm* High School Graduate or GED* Proficient in PC operation and navigation* Demonstrates effective people skills and sensitivities when dealing with others* Ability to work both independently and in a team environment* Excellent communications skills, both oral and written* Ability to work in a constantly changing and fast-paced environment* Ability to stay composed and objective* Organization and work prioritization skillsWork from Home RequirementsTo ensure a seamless and productive work-from-home experience, you will need:* Internet Requirements:+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps+ ISP must have no packet loss and ping under 50ms+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN+ Proof of internet speed required* Clean and quiet workspaceBe Part ofOur blithequark FamilyAt blithequark, we strive to create an environment where our employees feel valued, inspired, and supported.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity EmployerIf you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.of passionate professionals and take the first step towards a rewarding and challenging career at blithequark. !