Experienced Customer Support Specialist – Remote Opportunity with Flexible Scheduling

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy working collaboratively with others? If so, we invite you to join our dynamic team at blithequark as aRemote Customer Support Specialist. As a key member of our customer support team, you will play a vital role in providing top-notch support to our customers, helping them navigate our products and services with ease. About blithequarkAt blithequark, we are committed to revolutionizing the way people interact with our products and services.Our mission is to provide exceptional customer experiences that exceed our customers' expectations. We believe that our customers are at the heart of everything we do, and we strive to create a positive and supportive environment that fosters growth and development. Program OverviewOurRemote Customer Support Specialist program is a 14-week opportunity that runs from January 13th, 2025, to April 15th, 2025. As a Service Provider (SP), you will have the flexibility to choose your schedule and work at least 30 hours per week.We offer a competitive compensation package, including a $5 Turbo Bonus Boost per hour during peak periods. Key ResponsibilitiesAs aRemote Customer Support Specialist, your key responsibilities will include:* Providing exceptional customer support via phone, email, and chat* Resolving customer complaints and issues in a timely and professional manner* Collaborating with colleagues to achieve team productivity goals* Staying up-to-date on product knowledge and changes to ensure accurate and informed support* Participating in training and certification programs to enhance your skills and knowledge* Working in a fast-paced environment with a focus on meeting service level and contact per hour commitmentsEssential QualificationsTo be successful in this role, you will need to possess the following essential qualifications:* High school graduate or equivalent* Excellent written and verbal communication skills* Ability to work in a team environment and promote a positive work environment* Strong analytical and problem-solving skills* Ability to multitask and work under pressure* Excellent time management skills and ability to meet service level and contact per hour commitments* Ability to adhere to work schedules and flexibility to work extra shifts when needed* Basic knowledge of tax laws and tax concepts (preferable)Preferred QualificationsWhile not essential, the following qualifications are preferred:* Experience providing support in a call center environment* Familiarity with software troubleshooting and technical support* Ability to communicate complex ideas in a clear and concise manner* Experience working with customers in a fast-paced environment* Ability to diffuse situations with angry customersSkills and CompetenciesTo succeed in this role, you will need to possess the following skills and competencies:* Excellent written and verbal communication skills* Ability to empathize with customers and provide personalized support* Strong analytical and problem-solving skills* Ability to multitask and work under pressure* Excellent time management skills and ability to meet service level and contact per hour commitments* Ability to adhere to work schedules and flexibility to work extra shifts when needed* Basic knowledge of tax laws and tax concepts (preferable)* Familiarity with software troubleshooting and technical support* Ability to communicate complex ideas in a clear and concise manner* Experience working with customers in a fast-paced environment* Ability to diffuse situations with angry customersOperating Hours and SchedulingOur operating hours are from 8am to midnight EST, Monday to Sunday.You will be required to work a minimum of 30 hours per week, with the flexibility to choose your schedule. During peak periods, you will be expected to work extra shifts, including:* April 9th to 15th: 8am-midnight EST/EDT* April 15th, 2025: 8am-3am EST/EDTCompensation and BenefitsAs aRemote Customer Support Specialist, you will receive a competitive compensation package, including:* $5 Turbo Bonus Boost per hour during peak periods* Flexible scheduling to suit your needs* Opportunity to work in a dynamic and fast-paced environment* Comprehensive training and certification programs* Access to a range of benefits, including health insurance, paid time off, and professional development opportunitiesHardware RequirementsTo participate in this program, you will need to meet the following hardware requirements:* Windows Computer (Mac and Chromebooks are not permitted)* Windows 10 or 11* AMD or Intel Core Series (I3-I9)* At least 8gb of RAM* Webcam* Wired Mouse* USB Headset* Wired Internet ConnectionConflict of InterestPlease note that you cannot hold Gigs with Column Tax or any Intuit Vendors.Training InformationOur training program is 20 hours long and costs $79.99 USD. The course details are as follows:* Duration: 20 hours* Price: $79.99 USD* Course Details: [](If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we invite you to apply for this exciting opportunity. at blithequark and help us revolutionize the way people interact with our products and services.