Experienced Retail Customer Experience Associate – Southland Full-Time Position at blithequark

Are you passionate about delivering exceptional customer experiences and driving sales growth in a dynamic retail environment? Do you thrive in a fast-paced, team-oriented setting where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Retail Customer Experience Associate in our Southland location. As a key member of our team, you will play a vital role in shaping the shopping experience for our customers, driving sales growth, and contributing to the success of our iconic brand.About blithequarkblithequark is more than just a store – we're a story that has captured the hearts and minds of America for over 160 years. Our story is one of innovation and tradition, inspiring stores, and irresistible products. We've been part of memorable moments and milestones for countless customers and colleagues, and those stories are what make this such a special place to work. As a blithequark team member, you'll be part of a dynamic, inclusive environment where work is as rewarding as it is fun.Job OverviewAs an Experienced Retail Customer Experience Associate, you will prioritize the customer experience by selling to our customers in the moment to service their needs. You will drive enterprise-wide cross-category selling across multiple selling platforms to deliver sales goals, achieve sales growth, and enhance the shopping experience by providing personalized service in all departments. This position exemplifies the OwnYour Style service model and requires a can-do attitude that goes above and beyond with a personable and efficient approach when servicing the customer.Key Responsibilities* Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have, whether in-store or through virtual selling. * Assist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources (product descriptions, customer reviews, etc.). * Engage and interact with customers during their in-store or online journey to acquire and grow client relationships by leveraging elevated outreach tools, including My Client and company social media assets.* Effectively develop and maintain relationships with peers and store leadership to problem-solve and create the best possible outcome for the customer. Share customer feedback daily to create a better customer experience. * Use Point of Sale (POS) systems, client acquisition systems, and other store technology, including computers, tablets, smartphones, work-associated apps, and social media. * Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events to deliver incremental sales.* Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor. * Ensure receipt of new merchandise, unpack, and set up new merchandise according to visual guidelines. * Reconfigure store fixtures to prepare new layout and visual presentation for upcoming themes. * Perform store opening and closing procedures, including accessing alarm systems and settling the registers.* Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. What We OfferJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development.Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include:* Merchandise discounts* Performance-based incentives* Annual merit review* Employee Assistance Program with mental health counseling and legal/financial adviceEssential Physical Requirements* Position requires prolonged periods of standing/walking around store or department. * Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions.* Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision. * Lifting and moving items weighing up to 30 lbs. Who We're Looking For* Flexible availability, including days, evenings, weekends, and holidays. * Ability to effectively communicate and present information to customers, peers, and all levels of management. * Resourceful and able to adapt quickly to changing priorities. * At least 2 years of selling or customer experience preferred. Why Join blithequark?This is a great time to join blithequark! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story – ! Equal Opportunity Employerblithequark is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. blithequark reserves the right to amend this job description at any time.