Customer Service Associate (Part-Time) – Join blithequark's Dynamic Team

Are you a detail-driven, customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as a part-time Customer Service Associate. In this role, you'll play a vital part in supporting our distribution customer service and quotation efforts, working closely with our sales and customer service teams to ensure seamless interactions with our valued customers. About the RoleAs a Customer Service Associate at blithequark, you'll be responsible for a variety of tasks that require strong organizational skills, effective communication, and a keen eye for detail.Your primary responsibilities will include:* Entering and reviewing orders through manual data entry and/or system-generated uploads* Providing accurate quotes for simple fixture, lamp, and ballast requests* Communicating lead times, tracking updates, and order details to sales reps, distributors, and manufacturers* Delivering excellent customer service – digitally and by phone – by responding to inquiries and providing timely updates* Maintaining organized job files and monitoring quote request activity* Collaborating with sales team members to ensure customer needs are met and expectations aligned* Performing general administrative tasks as neededThis role is crucial to ensuring our customer interactions are responsive, accurate, and solution-focused.As you grow in the role, there may be opportunities to expand your responsibilities based on team needs, allowing you to develop new skills and take on new challenges. Who We're Looking ForWe're seeking a highly motivated and organized individual who is comfortable juggling multiple tasks and priorities. If you're a natural problem-solver with a sharp, business-minded approach to challenges, we want to hear from you. You should be:* A detail-oriented and analytical thinker who gathers and assesses information to uncover insights* A strong communicator with clear, concise, and adaptable written and verbal skills* Tech-savvy and resourceful, with the ability to pick up new systems quickly and enjoy using tools to streamline work* Calm under pressure, with the flexibility to adapt to changing situations* A team player who enjoys building strong relationships and delivering resultsWhere & How You'll WorkIn this hybrid role, you'll have the flexibility to work from home and in our Baltimore office, allowing you to balance your work and personal life.You'll be part of a dynamic team that values collaboration, innovation, and continuous learning. About blithequarkAt blithequark, we're passionate about creating atmospheres where people and ideas can grow. As a leading lighting representative agency, we've been serving the DC, Maryland, and Virginia markets for nearly 50 years. We specialize in lighting and lighting controls solutions for projects ranging from commercial to residential, retail to industrial, and everything in between. Together with our sister company Environments, an IoT integration company, we create beautiful, functional environments where humans and technology work in harmony.RequirementsTo be considered for this role, you'll need:* A high school diploma or equivalent* At least 2 years of experience in customer service, quotations, and/or administrative duties within the lighting industry* Proficiency with bolthires Office programs and enterprise resource planning (ERP) software* The ability to work independently, prioritize simultaneous assignments with accuracy and efficiencyBonus PointsIf you have prior experience in the lighting industry (sales rep, manufacturer, or distributor), you'll receive bonus points for your application.CompensationThis regular part-time position is classified as hourly, non-exempt. The anticipated initial base rate/salary range is $20-$24 per hour, with the possibility of exceeding this range based on individual qualifications. Diversity, Equity, and InclusionAt blithequark, diversity is a simple fact, and inclusion is our expectation. We're an equal opportunity employer committed to providing opportunities to all employees and applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If you're a motivated and organized individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Join our dynamic team at blithequark and be part of creating atmospheres where people and ideas can grow. To apply for this role, please visit our website or click on the link below: