Associate Gold Customer Service Representative – Delivering Exceptional Customer Experiences at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join our dynamic team at blithequark as an Associate Gold Customer Service Representative. As a key member of our Gold Service program, you will play a vital role in helping our independent agents grow and care for their customers 24/7/365. About blithequarkAt blithequark, we believe that progress happens when people feel secure.By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. As a purpose-driven organization, we are committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn, and engage. Our Common PurposeOur Common Purpose is the guiding principle that exemplifies the way we behave at blithequark.It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors. We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy. ResponsibilitiesAs an Associate Gold Customer Service Representative, you will be responsible for:* Helping customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.* Identifying and providing services and solutions to customers' questions regarding renewals, coverage, eligibility, billing, and policy changes. * Delivering expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. * Providing counsel, guidance, and suggestions to customers to adequately cover and protect what they value most. * Using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.* Upholding our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability. * Maintaining and tracking accurate data in various computer systems. QualificationsTo be successful in this role, you will need:* An Associate's degree in a business-related field or equivalent training. * A minimum of 6 months related work experience, with customer service experience preferred. * The ability to review, record, and organize written data from a variety of sources with no pre-established format.* Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a structured work environment. * The ability to handle confidential and proprietary information. * Proficiency with computers and bolthires Office tools. * A clear understanding of the organization's policies, standards, and procedures to guide customer interactions. * Appropriate licenses up hiring/training, along with passing Proficiency Assessments. What We OfferAs a valued member of our team, you can expect:* A competitive salary and benefits package.* Opportunities for career growth and professional development. * A dynamic and supportive work environment. * Recognition and rewards for outstanding performance. * A comprehensive training program to ensure your success. * A chance to make a real difference in people's lives. Work Environment and ScheduleAs a customer service representative, you will be required to work within the hours of operation, plus weekends and holidays. All schedules will start between 10:30 a.m. and 1:00 p.m. EST and include at least one weekend day (Saturday and/or Sunday) each week.You will be expected to be flexible and adapt to changing circumstances to ensure that our customers receive the best possible service. Paid TrainingMandatory attendance is critical to your success, and as such, is required for the duration of training. Training is Monday-Friday, 10:00 a.m.-6:30 p.m. EST. You will be continually assessed throughout training to ensure that you have the skills and knowledge necessary to succeed in this role. Why Join Us? At blithequark, we value your hard work, integrity, and commitment to making things better.We put people first by offering benefits that support your life and well-being. We are an equal opportunity employer and are committed to fostering an inclusive and diverse workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and to. !