Job Title: Compassionate Customer Service Representative – Medicare Retiree Solution Customer Service Centers at blithequark

Job Description: Join the blithequark Team: Delivering Compassionate and Proactive Customer Service Are you passionate about providing exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to of compassionate customer service representatives at blithequark, where we're dedicated to delivering innovative and proactive customer service to our Medicare members. About blithequarkAt blithequark, we're committed to bringing our heart to every moment of our members' health.Our purpose is to provide enhanced human-centric healthcare for a rapidly changing world. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. As an affirmative action employer and equal opportunity employer, we welcome individuals from diverse backgrounds and experiences to. Job SummaryWe're seeking top talent for our Medicare Retiree Solution Customer Service Centers in the Eastern, Central, and Mountain time zones. As a compassionate customer service representative, you'll play a vital role in educating plan benefits, answering questions, and resolving issues for our Medicare members.If you're empathetic, adaptable, and patient, with a passion for delivering exceptional customer service, we encourage you to apply. Key Responsibilities:* Educate plan benefits, answer questions, and resolve issues based on incoming telephone member contacts* Utilize compliant documentation standards to ensure accurate and timely resolution of member inquiries* Provide empathetic and member-centric service, exceeding our members' expectations and ensuring they feel valued and respected* Ensure that every member is shown respect, kindness, and all questions are thoroughly answered and resolvedTraining and OnboardingOur comprehensive 11-week training program will equip you with the skills and knowledge necessary to succeed in this role.Training will take place Monday through Friday, with an 8-hour shift between 8am and 6pm in your local time zone. During this time, you'll learn about our company culture, policies, and procedures, as well as develop the skills and expertise needed to provide exceptional customer service. Work Environment and Company CultureAt blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer service and making a positive impact on our members' lives.We offer a range of benefits and perks, including:* Competitive hourly rate of $17.50 per hour (non-negotiable)* Opportunities for career growth and professional development* Comprehensive benefits package, including medical, dental, and vision coverage* 401(k) retirement savings plan and Employee Stock Purchase Plan* Paid Time Off (PTO) and paid holidays* bolthires store discount and discount programs with participating partners* Free development courses and education assistanceRequiredQualifications:* Demonstrated ability to be empathetic and compassionate* Ability to apply patience and adaptability in a fast-paced environment* Basic computer, typing, and telephony skills* High School diploma, G.E.D., or equivalent experience* Equivalent military experiencePreferredQualifications:* Customer service experience* Education: High School diploma, G.E.D., or equivalent experienceSkills and Competencies:* Excellent communication and interpersonal skills* Ability to work in a team environment and provide support to colleagues* Strong problem-solving and critical thinking skills* Ability to adapt to changing priorities and deadlines* Proficiency in bolthires Office and other software applicationsCareer Growth Opportunities and LearningBenefits:At blithequark, we're committed to helping our employees grow and develop their careers.We offer a range of training and development programs, including:* Comprehensive onboarding program* Ongoing training and coaching* Opportunities for advancement and career growth* Education assistance and free development coursesIf you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com/careers]( to learn more about our company culture and benefits.and of compassionate customer service representatives at blithequark!