Experienced Project Manager, Global Customer Care – Hybrid Work Environment at blithequark

Are you a seasoned project management professional with a passion for delivering exceptional results in a dynamic and fast-paced environment? Do you thrive in a hybrid work setting, where you can balance the flexibility of remote work with the collaboration and camaraderie of an in-office team? If so, we invite you to join blithequark as an Experienced Project Manager, Global Customer Care, where you will play a critical role in driving the success of our Instruments Division – Global Customer Care organization.About blithequarkblithequark is a leading innovator in the medical technology industry, dedicated to improving patient outcomes and transforming healthcare through our cutting-edge products and services. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the medical community. As a member of our team, you will be part of a dynamic and collaborative environment that values diversity, inclusion, and continuous learning. Job SummaryAs an Experienced Project Manager, Global Customer Care, you will be responsible for leading multiple projects simultaneously, managing cross-functional teams, and driving project success from initiation to closure.You will work closely with stakeholders, team members, and leadership to develop and execute project plans, manage risks, and ensure timely delivery of high-quality results. This is a hybrid position, allowing you to work from home two days per week, while still being part of a collaborative and dynamic team. Key Responsibilities• Lead the development of project charters and management plans, ensuring alignment with organizational goals and objectives. • Direct, manage, monitor, and control projects, evaluating tradeoffs and making informed decisions to ensure project success.• Meet with project stakeholders to understand and refine project scope, creating detailed Work Breakdown Structures (WBS) and communicating effectively with managers and team members. • Develop and manage project Gantt charts, analyzing critical path and major workstreams to ensure timely delivery. • Collaborate with supervisors and/or project PMs to establish sub-project budgets, monitoring and maintaining costs within budget. • Develop and execute risk management plans, identifying, analyzing, and understanding project risks, and developing and monitoring risk response plans.• Estimate, acquire, and assign project team resources, defining roles, responsibilities, and deliverables for each team member. • Develop and execute stakeholder management plans, based on the identification, analysis, and understanding of stakeholder expectations. • Develop and execute communications management plans, ensuring effective communication with project team members and key stakeholders. • Manage multiple projects simultaneously, depending on complexity, and prioritize tasks and schedules accordingly.• Manage cross-functional teams to complete projects and achieve objectives, serving as the PMO project lifecycle expert on the team. • Perform project status reporting, exercising good judgment when escalating project and operational risks. • Leverage PM tools to manage open actions, risks, key decisions, and lessons learned. • Actively engage in improving PMO processes, knowledge platforms, and culture. Essential Qualifications• Bachelor's Degree in a relevant field, such as business administration, engineering, or project management.• 4+ years of project management-related work experience, with demonstrated experience managing or leading projects of varying complexity through the full project lifecycle. • Experience with project management tools such as bolthires Project, Smartsheet, or other tools. • Certification in Project Management, such as CAPM or PMP. • Utilization of agile and/or waterfall planning methodology. • Knowledge of materials and manufacturing processes for product design. • Lead projects for medical devices or regulated industries.Preferred Qualifications• Master's Degree in a relevant field. • 6+ years of project management-related work experience. • Experience with project management methodologies, such as Agile, Scrum, or Waterfall. • Knowledge of regulatory requirements for medical devices. • Experience with project management software, such as Asana, Trello, or Basecamp. Skills and Competencies• Strong project management skills, with experience leading multiple projects simultaneously. • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders, team members, and leadership.• Strong analytical and problem-solving skills, with the ability to evaluate tradeoffs and make informed decisions. • Ability to learn quickly and adapt to a changing environment. • Strong leadership skills, with the ability to motivate and direct team members. • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Career Growth Opportunities and Learning BenefitsAs a member of our team, you will have opportunities for career growth and professional development, including:• Training and development programs, such as project management certification courses.• Mentorship and coaching from experienced project managers. • Opportunities for advancement to senior project management roles. • Collaborative and dynamic work environment, with opportunities to work on high-profile projects. Work Environment and Company Cultureblithequark is committed to creating a positive and inclusive work environment, where employees feel valued, respected, and supported. Our company culture is built on the following values:• Collaboration and teamwork. • Innovation and creativity.• Customer satisfaction and excellence. • Diversity, equity, and inclusion. • Continuous learning and development. Compensation, Perks, and BenefitsWe offer a competitive compensation package, including:• Salary: $85,000 - $110,000 per year, depending on experience. • Benefits: Medical, dental, and vision insurance, 401(k) matching, and paid time off. • Perks: Flexible work arrangements, including hybrid work options, and professional development opportunities. If you are a motivated and experienced project management professional, looking for a new challenge in a dynamic and fast-paced environment, we invite you to apply for this exciting opportunity.Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We look forward to hearing from you!