Remote Customer Experience & Operations Assistant – Join blithequark's Dynamic Team

Are you a motivated self-starter with exceptional customer service skills, looking for a dynamic opportunity to grow with a forward-thinking company? Do you thrive in a fast-paced, independent work environment where you can make a real impact? Look no further! blithequark, a leading innovative online contractor training company, is seeking a talented Remote Customer Experience & Operations Assistant to join our small, friendly, and fun team. About blithequark blithequark is a small, growing company that values remote, independent work while maintaining a tight-knit environment. We're passionate about offering state-of-the-art training solutions and adapting quickly to changes in industry training needs. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this exciting journey. Job Description As a Remote Customer Experience & Operations Assistant, you'll play a vital role in ensuring every aspect of the customer experience is a positive one. You'll be responsible for: * Answering all incoming calls, providing exceptional customer service, and offering basic technical support * Processing orders and collecting customer information over the phone and updating their online accounts * Responding to email inquiries in a timely manner * Providing administrative support, including processing Excel files/Google Sheets files, generating reports, and updating curriculum * Conducting outgoing calls to customers who are missing information from their profiles * Completing light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, and following up on outstanding invoices * Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions) * Additional tasks or projects as identified Key Responsibilities * Provide exceptional customer service to callers, answering questions about services/products and offering basic technical support * Process orders and collect customer information over the phone and update their online accounts * Respond to email inquiries in a timely manner * Provide administrative support, including processing Excel files/Google Sheets files and generating reports * Conduct outgoing calls to customers who are missing information from their profiles * Complete light Accounts Receivable and Accounts Payable tasks * Availability for an occasional Saturday in-person to help facilitate a classroom training Qualifications To be successful in this role, you'll need: * Reliable strong internet connection * Quiet work environment suitable for talking on the phone with customers * Functional office setup with a working, up-to-date computer (we may be able to provide a computer if needed) * We'll provide you with a phone, which can connect directly to your modem/router * Customer service experience * Proficiency with Excel/Google Sheets and Word/Google Docs * Excellent writing skills * Attention to detail and ability to multitask * Reliable * Organized * Self-starter * Motivated * Independent worker * Excellent phone and people skills, including listening, problem solving, and conflict resolution * Ability to prioritize projects Essential Skills * Excellent communication and interpersonal skills * Ability to work independently and manage multiple projects * Strong organizational and time management skills * Proficiency with Microsoft Office or Google Suite * Ability to learn and adapt quickly to new systems and processes * Strong attention to detail and ability to multitask Preferred Qualifications * Experience working in a customer-facing role * Familiarity with online training platforms and software * Experience with Excel/Google Sheets and Word/Google Docs * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment and prioritize tasks effectively Career Growth Opportunities At blithequark, we're committed to helping our employees grow and develop their careers. As a Remote Customer Experience & Operations Assistant, you'll have opportunities to: * Develop your customer service and communication skills * Learn and adapt to new systems and processes * Take on additional responsibilities and projects * Collaborate with our team to drive business growth and success Work Environment As a remote employee, you'll have the flexibility to work from home in your own office. We're a small, tight-knit team that values independence and autonomy, and we're looking for like-minded individuals to join us. Compensation and Benefits * $18/hour plus quarterly performance bonuses totaling up to $1,000.00 * Opportunities for career growth and development * Flexible work schedule and remote work options * Collaborative and supportive team environment * Access to ongoing training and professional development opportunities If you're a motivated self-starter with exceptional customer service skills and a passion for learning, we'd love to hear from you! Please apply including your resume and a cover letter, to. We can't wait to hear from you and learn more about your qualifications and experience. Additional Information * Ideal candidate resides in Massachusetts and is available to proctor an in-person classroom training approx. one Saturday per month. * Additional pay for these days: $250 for roughly 6 hours. * Locations may vary, but will primarily be in Taunton, MA. We're excited to welcome the right candidate to our team and look forward to hearing from you!