Experienced Customer Success Manager – Delivering Exceptional CX Experiences for Enterprise Clients

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to at blithequark as an Experienced Customer Success Manager. At blithequark, we're revolutionizing the way companies deliver customer experiences. Our Automated CX Assurance Platform is trusted by the world's leading brands to ensure flawless customer journeys across voice and digital channels. As a Customer Success Manager, you'll play a critical role in building and maintaining strong relationships with our enterprise clients, ensuring they maximize the value of our solutions. About blithequark blithequark is a global leader in the CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring. Our mission is to empower companies to deliver better CX with less effort, cost, and risk. We're passionate about innovation, excellence, and integrity, and we're committed to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). The Role As an Experienced Customer Success Manager, you'll be responsible for: * Owning customer outcomes and ensuring each customer receives value from blithequark's solutions throughout their lifecycle * Understanding the value of blithequark to the customer and articulating that through measurable ROI back to key stakeholders and executives * Acting as a program manager throughout the entire customer journey, including oversight of professional services engagements * Understanding customer pain points and strategic objectives and how they can be solved with blithequark's technology * Building adoption and value plans with customers to set a long-term vision for success and growth * Delivering insights based on customer and industry usage to identify areas for improvement, optimization, and expansion * Acting as an escalation point when things are not going to plan * Organizing and hosting regular client check-in meetings and Executive Business Reviews * Coordinating and managing client special requests and projects * Identifying new opportunities within our existing customer base to grow revenue through Cross-sell and Upsell * Travel may be required from time to time Your Skills and Expertise To succeed in this role, you'll need: * Consistently delivers excellent customer experience: 5+ years of experience in a Customer Success Role * Strategic mindsight with experience managing large, multinational accounts * Ability to act as a quarterback to leverage internal resources to deliver customer outcomes * Proven track record of meeting and exceeding targets * Strong technical acumen to add value to customer discussions and translate product strengths into business value * Strong program management skills * Strong analytical skills/ability to identify patterns and spot trends * Previous experience working in a SaaS environment, or telecoms would be a distinct advantage * Knowledge of testing, the software development lifecycle desirable * Bachelor's degree in a related discipline is desirable You Are * Organized * Process-driven * Shows initiative * Customer Focused * Articulate and confident * A communicator * A problem solver Why Join Us? At blithequark, you'll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. We're committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive, and authentic workplace. You'll enjoy a flexible work environment, competitive compensation, and a work culture that's results-oriented, fast-paced, and focused on continuous improvement. Our Values We live and breathe four essential values that drive our business: * Deliver Excellence * Innovate Boldly * Integrity First * Embrace Curiosity Ready to Join the Team? If you're passionate about delivering exceptional customer experiences and driving business growth, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. Note: Agencies, please do not contact our employees outside of the Talent Acquisition team. We only accept resumes from Agencies via the blithequark Agency Portal.