Part-time Customer Support Advisor (10 hours per week) – Remote, – blithequark Store

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a remote work environment and enjoy collaborating with diverse teams? If so, we invite you to join blithequark, a pioneering remote-first video meetings company, as a Part-time Customer Support Advisor. About blithequark At blithequark, we're dedicated to creating a world where anywhere works. Our Scandinavian-inspired approach emphasizes simplicity, inclusivity, and empathy. We believe that every individual brings unique strengths and perspectives, and we celebrate our differences as a driving force behind our mission. As a company, we're committed to fostering a culture of understanding, respect, and growth. The Role As a Part-time Customer Support Advisor, you'll play a vital role in delivering exceptional support experiences to our customers. This 10-hour per week, fully remote position offers the perfect opportunity for individuals seeking supplementary income and a flexible work arrangement. You'll work closely with our team to provide top-notch support, identify areas for improvement, and contribute to the growth and development of our customer support processes. Key Responsibilities * Respond to customer inquiries, resolving issues and providing solutions in a timely and empathetic manner * Collaborate with the support team to identify and address recurring issues and develop new support strategies * Assist in improving customer support processes and documentation, including creating new templates and workflows * Document and share customer feedback on improvements and feature requests * Participate in support meetings and discussions to stay informed about customer concerns and solutions * Identify opportunities for process improvements and suggest new ideas to enhance the customer support experience Characteristics of a Successful Candidate * You're a customer-centric individual with a passion for delivering exceptional support experiences * You're comfortable interacting with customers from diverse backgrounds and cultures * You possess solid typing skills and can communicate effectively in writing * You've worked remotely in the past and understand the benefits and challenges of distributed teams * You're a problem solver by nature, able to seek out answers and solutions independently * You're committed to continuous learning and improvement, always looking for ways to enhance the customer support experience Scope of Work * Answering Tier 1 and Tier 2 customer support inquiries from our Free, Pro, and Business customers * Providing training and support with Tier 2 support tickets during your onboarding process * Assisting in improving customer support processes and documentation * Documenting and sharing customer feedback on improvements and feature requests * Participating in blithequark's social and cultural initiatives Day-to-Day Responsibilities * Responding to around 20 customer queries per day, ranging from troubleshooting problems to managing customer accounts and subscriptions * Joining support meetings and discussions to stay informed about customer concerns and solutions * Helping the team find new ways of offering support, such as introducing new tagging and templates * Identifying customer feedback or issues that need to be shared with the team Measuring Success * Quality of responses * Volume of tickets answered * Number of replies per resolve * Customer Satisfaction rating What We Offer * A competitive flat rate of $23 per hour globally, £17 per hour for UK candidates, and €20 for European candidates * A flexible, 10-hour per week schedule that allows you to balance your work and personal life * Opportunities for professional growth and development in a dynamic, remote work environment * A supportive team that values diversity, inclusivity, and empathy * A chance to contribute to the growth and development of blithequark's customer support processes Background Checking We perform background checks on certain roles to ensure the safety and security of our customers and employees. For more information about our background checking process, please visit our website or email us at [email protected]. If you're a motivated and customer-centric individual looking for a new challenge, we invite you to apply for this exciting opportunity. Please visit our website to and at blithequark.