Experienced Customer Support Specialist - EMEA Region for Performance Messaging Solutions

At blithequark, we're revolutionizing the way businesses communicate with their customers through our innovative Performance Messaging solutions. As a leading provider of WhatsApp marketing channel solutions, we're trusted by over 1,000 partners and more than 40,000 clients worldwide. Our mission is to empower businesses to drive real, measurable results through personalized, two-way conversations and data-driven insights. We're now seeking an experienced Customer Support Specialist to join our EMEA team. As a key member of our support team, you'll be responsible for providing exceptional support to our customers across multiple channels, including tickets, chat, email, and online meetings. Your role will be crucial in helping clients optimize their use of WhatsApp for marketing and messaging automation. About the Role As a Customer Support Specialist - EMEA, you'll work closely with other teams to troubleshoot technical issues, particularly with the WhatsApp API, and assist clients and partners in navigating the API ecosystem. You'll collaborate with the EMEA Sales and Account Management Teams and communicate directly with Meta representatives to resolve challenges and ensure a smooth customer experience. Key Responsibilities: * Provide support to our customers using the company channels - tickets, chat, email, and online meetings. * Liaise with our L2 team to find solutions. * Help troubleshoot our API and solve technical problems. * Support our partners and clients navigate the WhatsApp API ecosystem. * Communicate with Meta representatives. * Close collaboration with EMEA Sales and Account Management Teams. Requirements: * Digital native * 2+ years experience in a customer support or technical role * 2+ years of experience working with APIs, debugging applications, checking logs, and testing * You identify problems and show initiative in finding simple solutions together with your team * You are fluent (or C3+) in English * You are fluent (or C3+) in Russian * You pay attention to detail and can structure your own day-to-day tasks * Bonus skills: + Programming experience + Experience with WhatsApp Business API and/or META Developer Tools + More languages are always welcome! Background Check Notice By submitting your application, you acknowledge and agree that blithequark may conduct a background check as part of the recruitment and selection process. This may include, verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role. About You We highly value people who are dedicated to growing with us, who do not get paralysed by complex problems and focus on continuous improvements and achievements. We encourage you to think critically, solve problems creatively, and choose to do what makes sense, always asking yourself what impact and value your actions and decisions have for the team and the company. What matters to us is your independence and passionate commitment to software exploration. It's crucial that you possess the ability to manage yourself in a fully remote and global company and understand your own capabilities to work in an asynchronous way and at your optimal pace. Benefits Here's an opportunity to shape a whole new industry in Performance Messaging Solutions. You'll be joining a team of experienced entrepreneurs who run a bootstrapped global company. * Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech. * Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible. * Work from anywhere in the world with full remote flexibility. * Receive a competitive remuneration package that reflects your skills and experience. Why Join blithequark? At blithequark, we're passionate about empowering businesses to drive real, measurable results through our innovative Performance Messaging solutions. We're a dynamic, innovative team that's committed to continuous learning and growth. We believe in the importance of work-life balance and offer a fully remote work environment that allows you to work from anywhere in the world. If you're a motivated and experienced customer support professional who is passionate about software exploration and committed to delivering exceptional customer experiences, we'd love to hear from you. to and be part of a revolutionary industry that's shaping the future of customer communication. If you're excited about this opportunity to, please through the link below. We can't wait to hear from you!