Experienced Tagalog-English Bilingual Healthcare Customer Service Representative – Remote Opportunity in California

Are you a compassionate and skilled customer service professional with a passion for delivering exceptional patient care? Do you possess a strong command of both Tagalog and English languages, with a deep understanding of cultural nuances and communication styles? If so, we invite you to join blithequark's dynamic team as a Tagalog-English Bilingual Healthcare Customer Service Representative, working remotely from the comfort of your own home in California. About blithequark At blithequark, we are dedicated to revolutionizing the healthcare industry through innovative solutions, cutting-edge technology, and a commitment to excellence. Our team of passionate professionals shares a common goal: to provide unparalleled patient care and support, while fostering a culture of empathy, inclusivity, and continuous learning. As a valued member of our team, you will have the opportunity to make a meaningful impact on the lives of our patients, while growing and developing your skills in a supportive and dynamic environment. Key Responsibilities: As a Tagalog-English Bilingual Healthcare Customer Service Representative, you will be responsible for: * Providing exceptional customer service to patients and their families, responding to their inquiries, concerns, and needs in a timely and empathetic manner * Utilizing your strong communication skills to effectively communicate with patients, families, and healthcare professionals in both Tagalog and English languages * Resolving complex patient complaints and issues, escalating concerns to senior team members as needed * Collaborating with cross-functional teams, including clinical staff, to ensure seamless patient care and support * Maintaining accurate and up-to-date patient records, adhering to strict confidentiality and data protection protocols * Participating in ongoing training and professional development programs to enhance your skills and knowledge in customer service, cultural competence, and healthcare navigation Essential Qualifications: * 2+ years of experience in customer service, healthcare, or a related field * Strong command of both Tagalog and English languages, with the ability to communicate effectively in both languages * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong attention to detail, with a focus on accuracy and quality * Proficiency in Microsoft Office Suite, with experience in customer relationship management (CRM) software a plus Preferred Qualifications: * Experience working in a healthcare setting, with knowledge of medical terminology and healthcare navigation * Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM) * Familiarity with electronic health records (EHRs) and healthcare information systems * Experience working with diverse patient populations, including those with limited English proficiency * Strong analytical and problem-solving skills, with the ability to think critically and creatively Skills and Competencies: * Strong communication and interpersonal skills, with the ability to build rapport with patients, families, and healthcare professionals * Excellent problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations * Strong attention to detail, with a focus on accuracy and quality * Ability to work independently, with minimal supervision, and as part of a team * Strong analytical and problem-solving skills, with the ability to think critically and creatively * Proficiency in Microsoft Office Suite, with experience in customer relationship management (CRM) software a plus Career Growth Opportunities and Learning Benefits: At blithequark, we are committed to the growth and development of our team members. As a Tagalog-English Bilingual Healthcare Customer Service Representative, you will have access to: * Ongoing training and professional development programs, including workshops, webinars, and conferences * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth within the company * A dynamic and supportive work environment, with a focus on teamwork and collaboration * A comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and holidays Work Environment and Company Culture: As a remote employee, you will have the flexibility to work from the comfort of your own home, with minimal supervision. Our team is passionate about delivering exceptional patient care and support, while fostering a culture of empathy, inclusivity, and continuous learning. We value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and supportive of all team members. Compensation, Perks, and Benefits: As a Tagalog-English Bilingual Healthcare Customer Service Representative, you will be eligible for a competitive salary, with opportunities for bonuses and incentives. Our comprehensive benefits package includes: * Health, dental, and vision insurance * Paid time off and holidays * 401(k) retirement plan with company match * Flexible work arrangements, including remote work options * Professional development opportunities, including training and education assistance * A dynamic and supportive work environment, with a focus on teamwork and collaboration : If you are a motivated and compassionate customer service professional with a passion for delivering exceptional patient care, we invite you to apply for the Tagalog-English Bilingual Healthcare Customer Service Representative position at blithequark. Please submit your resume, cover letter, and any relevant certifications or documentation to our online application portal. We look forward to reviewing your application and welcoming you to our team!