Operations Support Associate (Remote - Medical Data Entry) at blithequark

Are you a highly motivated and detail-oriented individual with a passion for improving the lives of underserved communities? Do you have a knack for thinking creatively and operationally to drive process efficiency and improvement? If so, we invite you to join blithequark as an Operations Support Associate, where you will play a critical role in ensuring our Care Operations team is set up to support our patients. About blithequarkblithequark is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.We care for the highest-need Medicaid recipients through a community-led model, building local partnerships with shelters, food pantries, and other community-based organizations to turn them into a site of care. Our proprietary data-driven technology platform, Arc, enables care coordination, and we provide wraparound clinical services, up-skill CBO staff to become Community Health Workers, and share healthcare dollars with community groups to expand their social support programs. Our ValuesAt blithequark, we are guided by five core values that shape our culture and inform our decision-making:* Lead with integrity: We keep our commitments and take responsibility for our actions.We are dependable and choose authenticity over perfection. * Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. * Break through walls: We go the extra mile for our patients, partners, and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. * Act beyond yourself: We build each other up and respect boundaries.We seek first to understand and assume positive intent. * Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. The OpportunityAs an Operations Support Associate at blithequark, you will play a critical role in ensuring our Care Operations team is set up to support our patients. You will own completing our backend operational support processes, ensuring patient ECM and CHW program authorization and continued enrollment, all while creating a foundation of process efficiency and improvement.Key ResponsibilitiesAs an Operations Support Associate, your key responsibilities will include:* Own key Ops Support initiatives: You will be responsible for owning and completing key operational support initiatives, ensuring that our Care Operations team is set up to support our patients. * Proactively monitor and report on key operational support processes and metrics: You will proactively monitor and report on key operational support processes and metrics, identifying areas for improvement and proposing solutions.* Support a team of documentation analysts by troubleshooting and monitoring project progress: You will support a team of documentation analysts by troubleshooting and monitoring project progress, ensuring that projects are completed on time and to a high standard. * Complete and monitor ECM and CHW program authorizations and annual reauthorizations: You will complete and monitor ECM and CHW program authorizations and annual reauthorizations, ensuring that patients are enrolled and continued in care.* Work with partnered health plans to understand program denials and flag any enrollment issues: You will work with partnered health plans to understand program denials and flag any enrollment issues, ensuring that patients are not denied care. * Provide backend support for transitions of care and referrals: You will provide backend support for transitions of care and referrals, ensuring that patients are transferred to the correct care team. * Provide clear, timely communication to our care team when there is an enrollment change or status update: You will provide clear, timely communication to our care team when there is an enrollment change or status update, ensuring that the care team is aware of any changes.* Support Care Operations leaders in owning and optimizing key standard processes: You will support Care Operations leaders in owning and optimizing key standard processes, ensuring that processes are efficient and effective. What You'll NeedTo be successful in this role, you will need:*1+ years of backend operations experience in a fast-paced healthcare environment providing administrative and operational support: You will have experience working in a fast-paced healthcare environment, providing administrative and operational support.* Confidence to own your role and propose solutions to be successful: You will be confident in your ability to own your role and propose solutions to be successful. * A results-driven attitude with a proven track record of exceeding performance indicators: You will have a results-driven attitude, with a proven track record of exceeding performance indicators. * You are reliable and comfortable in an environment that is ever-changing: You will be reliable and comfortable in an environment that is ever-changing, with a focus on improving the wellbeing of underserved communities.* Strong technical skills and comfort with utilizing multiple technology platforms simultaneously: You will have strong technical skills, with comfort utilizing multiple technology platforms simultaneously. * Excellent proficiency with technology, like GoogleSuite applications, Slack, and Looker (or other comparable data tools): You will have excellent proficiency with technology, including GoogleSuite applications, Slack, and Looker (or other comparable data tools). * Requires a quiet, HIPAA compliant and internet-connected space: You will require a quiet, HIPAA compliant, and internet-connected space to work from.* Dedicated to supporting and improving the care for many underserved populations: You will be dedicated to supporting and improving the care for many underserved populations. Why Join blithequark? At blithequark, we offer a competitive compensation package, comprehensive health, vision, and dental insurance, flexible vacation policy, 401k, and the opportunity to work entirely from the comfort of your own home. We also provide a monthly $100 work-from-home expense stipend and the equipment needed for the role.Equal Opportunity Employerblithequark is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. E-Verifyblithequark participates in E-Verify to verify employment eligibility for new hires.Pre-Employment Background CheckAny offer of employment at blithequark is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. If you are a highly motivated and detail-oriented individual with a passion for improving the lives of underserved communities, we invite you to apply for the Operations Support Associate role at blithequark.Please apply including your resume and cover letter, through our website. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings.