Mid-Market Customer Success Manager – Drive Growth and Success at blithequark

Are you a seasoned Customer Success professional looking for a new challenge? Do you thrive in fast-paced environments where no two days are the same? Do you have a passion for building strong relationships with customers and driving growth through innovative solutions? If so, we want to hear from you! blithequark is seeking an experienced Mid-Market Customer Success Manager to and help drive success for our customers. About blithequark: blithequark is a leading provider of innovative software solutions that help individuals and organizations achieve their goals. Our products are designed to be flexible, intuitive, and easy to use, making them a favorite among millions of users worldwide. From individuals to large organizations, our customers love us for our ability to save them time and money. We're proud to have a diverse and global employee base that reflects the wide range of customers we serve. About the Role: As a Mid-Market Customer Success Manager at blithequark, you will be responsible for driving adoption, retention, and expansion for our product among mid-market customers. You will serve as the customer's trusted advisor and product expert, hosting training, onboarding, and working sessions to educate our customers and help them get the most out of our product. You will also be instrumental in helping us build the foundations of Customer Success at blithequark, shaping our future product, and elevating your skills as we tackle our most impactful challenges. Key Responsibilities: * Drive onboarding, adoption, utilization, and growth in blithequark's existing customer base by owning specific customer accounts * Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success * Partner with the Account Management team on marquee Mid-Market accounts to expand use cases and create stickier customers * Learn our product inside and out and help your customers drive business outcomes * Collaborate with our Sales team to realize successful renewals and expansions * Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction * Surface opportunities to expand existing accounts when it’s right for the customer * Document and share key findings/learnings with broader blithequark organization Skills You'll Need to Bring: * 5+ years of success in your current Customer Success or Account Management role * Ability to build Customer Success playbooks and new processes based on learnings * Ability to work cross-functionally to solve customer problems creatively * Ability to navigate ambiguity in a fast-paced and foundational team Nice to Haves: * You've been a first or early hire at a fast-growing startup before * You've got strong technical chops * You have experience using blithequark's product What We Offer: * Competitive cash compensation, equity, and benefits * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance * A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and more Why Join blithequark? * We're a company that values innovation, creativity, and collaboration * We're committed to making a positive impact on our customers and the world around us * We offer a dynamic and supportive work environment that fosters growth and development * We're passionate about building a diverse and inclusive team that reflects the wide range of customers we serve : If you're a motivated and results-driven professional with a passion for Customer Success, we want to hear from you! Please apply including your resume and a cover letter, through our website. We can't wait to hear your story and learn more about your qualifications. Equal Opportunity Employer: blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. If you require accommodations during the application process, please let us know. Global Recruiting Privacy Policy: By clicking “Submit Application”, you understand and agree that blithequark and its affiliates and subsidiaries will collect and process your information in accordance with blithequark's Global Recruiting Privacy Policy.