Experienced Customer Support Specialist – Fintech Industry
Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy working collaboratively with cross-functional teams? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Support Specialist. About blithequark blithequark is a fintech startup revolutionizing the way people access financial tools and services in Latin America. Founded in 2019, we've experienced rapid growth, helping thousands of clients finance their purchases across various industries. Our innovative approach has earned us recognition as one of the 30 most promising businesses in 2022 by Forbes and caught the attention of international investors like Y Combinator, Accel, and Architect Capital. Our Products We offer two primary products: 1. Atrato Pago: A financing solution that enables our affiliated merchants to offer products and services on a monthly or bi-weekly payment plan for up to 24 months, with loan amounts reaching up to 200,000 MXN. 2. Atrato Cash: A personal credit product that allows our clients to access a loan of up to 200,000 MXN once they've paid a portion of their initial loan. This process is straightforward, and clients can receive the loan with just a few clicks. The Role As an Experienced Customer Support Specialist at blithequark, you'll be the primary point of contact for our clients and merchants, providing exceptional support and solutions to their inquiries and requests. You'll work closely with our internal teams to find the best solutions and experiences for our clients. Key Responsibilities: * Provide immediate support to client inquiries via written channels (chat, email, web widget, or phone calls): + General questions about blithequark + How to create a request + Cancelations, and other topics * Offer immediate support to internal team-generated requests via company communication channels * Demonstrate excellent communication skills and empathy in resolving client issues * Collaborate with cross-functional teams to find the best solutions and experiences for our clients What We're Looking For: * 8+ months of experience in customer support, handling various written and phone communication channels * Experience in a fast-paced environment with constant change * Impeccable grammar, spelling, and writing skills, with the ability to adapt to our company tone * A highly motivated individual who thrives in a team environment * Excellent emotional intelligence and relationship-building skills * Strong organizational skills, with the ability to handle multiple problems and communicate concisely What You'll Get: * Competitive salary: $10,000 MXN brutos (base salary) + commissions up to $4,000 MXN brutos * 100% remote work + collaborative team environment * SGMM (private insurance) * Possibility of stock options based on performance * 15 (and increasing) vacation days from year zero * Up to 18 months of interest-free purchases with our affiliated merchants * Work on objectives Security and Compliance: The candidate commits to complying with all security policies and procedures established by the company, including protecting confidential data, using technology resources appropriately, and reporting any security incidents immediately. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced fintech environment, we invite you to at blithequark. to become an Experienced Customer Support Specialist and be part of our dynamic team shaping the future of financial services in Latin America.