Job Title: Experienced Customer Service Representative – Multinational Environment, Austin, TX

Join blithequark, a leading global company in the architectural and decorative surfaces industry, as we seek a highly skilled and passionate Customer Service Representative to in Austin, TX. Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! At blithequark, we're committed to inspiring people through innovative and sustainable spaces, and we're looking for a talented Customer Service Representative to.What You'll DoAs a Customer Service Representative at blithequark, you'll be the key liaison between our customers and our company, providing exceptional service and support to ensure their needs are met. Your primary responsibilities will include:* Developing and maintaining customer relationships by handling different operative responsibilities* Processing, monitoring, and following up on customer purchasing orders* Ensuring effective service and administrative support to customers by providing material delivery information and following up on order status, informing actively customers and sales teams in case of discrepancies* Providing information to customers about material lead times, product availability, pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service* Creation of invoices and corrections, if necessary, as well as returns of material* Scheduling visits to the showroom, leading material views & reservation of specific material* Solving customer issues from the order to delivery and maintaining customer account receivables* Providing customer support over the phone, face-to-face, and via email* Performing analysis in SAP as requested by the General Manager, Operations Manager, or the sales/promotion force* Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials* Logging and attending to daily visitors and events, recording each visitor/event into SalesForce* Support the sales team by preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets* Other tasks upon request of the managerWhat You Need to SucceedTo excel in this role, you'll need:* 3+ years of experience in Customer Service* 2+ years of experience with invoicing and order entry* High School Diploma/GED* Computer literacy to a relatively high standard: Outlook, Excel, Word* Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization* Ability to multi-task and work in an extremely fast-paced environment* Exceptional customer-facing and interpersonal skills, both written and verbalDesirable Qualifications* Customer Service experience in construction, manufacturing, distribution, or related industry experience* College degree* Use of SAP, ERP, or order systemWhat We OfferBy joining blithequark, you'll become part of a global company with an international mindset and presence in 100+ countries.You'll have the opportunity to work on challenging projects, develop your skills, and grow your career in a dynamic and innovative environment. * Competitive hourly range: $19-$21* Potential Annual Award depending on individual performance and Company performance, in accordance with the terms of the Company's plan* Comprehensive benefits package, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability and Basic Life and Supplemental Insurance* 401(k) Retirement Plan eligibility* Paid time off, including vacation time, sick time, and floating holidaysAbout blithequarkAt blithequark, our purpose is to inspire people through innovative and sustainable spaces.We're the world-leading producer of architectural and decorative surfaces, providing innovative and functional solutions for home and business spaces. Our products are designed to provide beauty, functionality, and sustainability, and we're committed to making a positive impact on the world. Equal Opportunity Employerblithequark is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind. We're committed to providing a work environment free of discrimination and harassment, and all employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.Accommodation RequestsIf you're an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: [email protected]. Ready to and inspire people through innovative and sustainable spaces? by clicking the link below: