Experienced Customer Service Representative – Remote Opportunity in Alabama

Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join blithequark, a leading provider of customer care services and call centers, as a Remote Customer Service Representative in Alabama. About blithequark blithequark is a global leader in customer care management, serving top Fortune-500 clients across multiple industry verticals. With over 16,000 employees worldwide, we leverage world-class voice, chat, email, and social technologies to deliver unparalleled customer experiences. Our commitment to excellence, innovation, and employee growth has earned us a reputation as a trusted partner in the industry. As a Remote Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer experiences, resolving issues, and positioning new solutions that meet our customers' needs. We offer a dynamic, supportive work environment that fosters growth, learning, and career advancement. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join us on this journey. Responsibilities * Actively listen to customers to understand their concerns and needs * Upsell products and features while emphasizing benefits and value * Demonstrate excellent soft skills to provide exceptional customer service experiences * Provide information about current plans and products, and identify new solutions that align with customers' needs * Navigate multiple computer applications with speed and accuracy to resolve issues and provide solutions * Collaborate with colleagues to share knowledge, best practices, and ideas for continuous improvement Requirements * High-speed internet with at least 10 MBPS download speed (no satellite) * A USB wired headset with noise-canceling microphone * 18+ years of age and high school diploma or equivalent * Quiet, secured workspace * Must live in Alabama to apply (if you live in AL, AR, FL, GA, ID, IN, KY, NC, OK, SC, TX, UT, VA, or WY, please find the same opportunity under those state-specific requisitions to apply) * At least 1 year of customer service experience * Professional, positive attitude and courteous telephone etiquette * Experience using a computer in a work or non-work setting * Ability to thrive in a highly structured environment * Schedule with open availability (evenings/weekends required) Benefits & Perks * $14 per hour base pay * Access to up to 50% of your pay immediately after your shift * Health insurance (medical, dental, vision) and other benefits * Paid, virtual training * Opportunity to grow quickly into a trainer or supervisor * Eligibility to apply for new positions after 6 months of service * Flexible scheduling to accommodate your needs Career Growth Opportunities At blithequark, we believe in investing in our employees' growth and development. We offer a range of opportunities for career advancement, including: * Training and development programs to enhance your skills and knowledge * Mentorship and coaching to support your career goals * Opportunities to take on new challenges and responsibilities * Recognition and rewards for outstanding performance Work Environment & Culture Our remote work environment is designed to support your productivity, comfort, and well-being. We offer: * Flexible scheduling to accommodate your needs * A supportive team environment that fosters collaboration and communication * Access to virtual training and development resources * Opportunities to participate in company-wide initiatives and events If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to, and of dedicated professionals who are making a difference in the lives of our customers. Equal Opportunity Employer blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Important Notice blithequark recruiting correspondence will always come from a talent acquisition representative with an official @blithequark email address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to [email protected].