Experienced Customer Service Test Center Administrator – Part-Time Opportunity at blithequark

Are you a customer-focused individual with a passion for delivering exceptional service in a fast-paced environment? Do you thrive in a dynamic setting where every interaction matters? If so, we invite you to join blithequark as a Customer Service Test Center Administrator. As a key member of our team, you will play a vital role in ensuring the integrity of our testing centers worldwide. About blithequarkblithequark is a leading provider of technology-enabled testing and assessment solutions to numerous licensing and certification organizations, academic institutions, and government agencies.With over three decades of experience, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. Our team of experts supports more than 7 million test takers annually at our testing locations in 180 countries around the world. Job OverviewAs a Customer Service Test Center Administrator, you will serve as the face of blithequark in our test centers, upholding the highest standards for exam integrity. You will be responsible for verifying candidate identification, monitoring exams, and maintaining strict policies and guidelines.Our team of over 600 Test Center Administrators worldwide is highly respected for their ability to lead and control the computer-based test center environment. Perks and BenefitsAs a valued member of our team, you will enjoy the following perks and benefits:* 12 Paid Holidays Off annually based on work schedule and start date* No selling or quotas* Office setting environment* No inventory, stocking, floor moves, or overnight shifts! * Paid training* Sick time prorated based on start date* 401K* Employee Assistance Program* Vision* FSAAvailable ScheduleWe offer a part-time schedule with hours varying between 20 and 40 hours per week.Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day – Monday through Saturday – between the hours of 8:30 am and 6:30 pm. Candidate must be open to flexible scheduling. ResponsibilitiesAs a Customer Service Test Center Administrator, your key responsibilities will include:* Maintaining and applying expert knowledge of test center policies, practices, and procedures* Greeting examinees and verifying identification* Performing required security checks, including the use of wands* Continuously monitoring candidates as they complete exams* Reporting and/or resolving candidate issues with urgency* Maintaining a secure environment and materials in the test center at all times* Ensuring every candidate receives a fair and comfortable testing experience* Reporting any occurrences outside company guidelines* Ability to be flexible with scheduling based on blithequark's days of operations* Representing blithequark's vision, mission, and values* Safeguarding the test center from misconduct* If applicable, digitally scanning and recording candidate fingerprint identificationQualificationsTo be considered for this role, you must possess:* High school diploma or equivalent required* College experience a plus* Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)* Must be 18 years of age to qualifySkillsAs a Customer Service Test Center Administrator, you will need to demonstrate:* Ability to communicate professionally and effectively with candidates and coworkers* Ability to write detailed and accurate reports and correspondence* Ability to multi-task and handle small tools, pack equipment for shipping, or unpack for installation* Familiarity with bolthires Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)Physical Job RequirementsYou must be able to:* Bend, stoop, and lift up to 40 pounds* Remain in a stationary position for extended periods of time while administering exams* Physically move through the test room every 8-10 minutes and escort candidates to and from the testing room* Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam* Maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocolsEqual Employment/Affirmative Action Employerblithequark is an Equal Employment/Affirmative Action employer.We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity at blithequark. Please visit our website to. ```html at blithequark As a Customer Service Test Center Administrator, you will play a vital role in ensuring the integrity of our testing centers worldwide.If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity at blithequark. Why Work at blithequark? Opportunity to work in a dynamic and fast-paced environment Chance to make a positive impact on the lives of test takers Competitive compensation and benefits package Opportunities for career growth and professional development What We Offer 12 Paid Holidays Off annually based on work schedule and start date No selling or quotas Office setting environment No inventory, stocking, floor moves, or overnight shifts!Paid training Sick time prorated based on start date 401K Employee Assistance Program Vision FSA Please visit our website to. ```